Why user is getting formatting issue while importing the knowledge articles

[Atik]

Hi Team,

As I am working on the Knowledge Management, I have came across a situation where user is trying to import the knowledge article and he is getting the formatting issue,

I check all the image type they are only one of 'PNG' or 'jpeg' and doc is word file.

Can anyone help me with this what may be the reason..

Thanks,

Atik

[SP22]

Hi @Atik 

Can you please find the below link and let me know whether it is useful or not.

https://www.servicenow.com/community/knowledge-managers/formatting-issues-with-import-from-microsoft...

Thanks
SP

[Dr Atul G- LNG]

Hi @Atik 

Ensure the Word document is not in "Compatibility Mode"; if it is, convert the document to the newest file format before importing into SnowCentral or formatting issues may occur.

https://www.servicenow.com/community/developer-forum/formatting-issues-while-importing-the-articles-...

https://servicenow.com/community/developer-forum/formatting-removed-when-importing-the-kb-article-fr...

https://www.servicenow.com/community/now-platform-forum/html-formatting-in-knowledge-articles-import...