How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...
Hi, I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designerFor some reason in our instance, it showed up again. Do you have any...
Everyone, I have a requirement to trigger lifecycle event via an Inbound Action. Provided there are lot of IT Tasks to be created that are dependent on outputs of HR tasks created that could be sequential or parallel. What is the best way to achieve ...
Hi Team, If the user does not have access to the Knowledge Base of the viewed article, the system should automatically display articles from other Knowledge Bases the user does have access to—instead of showing an empty page or a ‘security constraint...
Hi All,I want suggestions/solutions on how to use Export PDF feature on record to even export annotations configured on the custom table form.Please do let me know if you have worked on any such requirement.Attached snip of form for reference.
Hello Everyone,I am experiencing a performance issue with the Multi-Row Variable Set (MRVS) functionality. Specifically, when I click on the Add button to insert a new row, the system takes an unusually long time to load and respond. This delay is im...
Hi Experts, I really really need your help.My requirement is to send the data in payload with whenever any update is happening in a knowledge article record.I am facing two queries when doing this :1. When a new version is created and published for a...
I've been asked to create a table to hold records linking out to various sub-process records in a variety of tables. Easy enough, Document ID field for the record sys_id and a dependency set on a Table Name field for the record type.However, I've als...
When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned. Is this the expected behaviour? Example:Let...
Hi Team, I have created Notifications triggers for HRSD tables and we observed when cases is updated with comments the notifications are visible on Platform and workspace but not in the sequence of latest updated. Is there is way to sort the latest n...
why below email script is not working in our side please let me know mistake
Hello experts, When clicked on a catalog item url from esc portal, it is opening as a below link Is there any way by which we can extract the short_descripton value from the URL itself highlighted in yellow via any catalog client script. plz help
Hi, I have a requirement to create a UI button on the form that Should export only a particular section on the form. For example in incident form I want to export only "resolution notes" section as PDF. Can anyone please provide me the solution for i...
Hi Everyone,I’m working on an inbound email action to automate CyberArk datatable updates.The process is:User sends an email with an Excel templateMy inbound email script creates an import setAttachments from sys_email should be copied into the impor...
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