On Hold duration calculation
I have the scenario, to calculate total duration when incident is put on hold and stop the calculation when incident state is inactive like closed or cancel how to achieve this?
Forum Posts
Advice on Building Catalog Creation & Automation Skills
Hi everyone, I’m currently focused on growing my ServiceNow skills around Service Catalog creation and automation. While I’ve gone through a good amount of documentation, I’ve realized that what I’m really missing is hands-on experience. Reading is...
Email to all users in MRVS
HI Team, I have a MRVs set with name and email.when request is submitted and approved , I want all the emails in MVRS to receive email . How can I do this ? those emails or users are not part of user table in servicenow.
Date/Time field is displaying the date time format in label
Hi All, Target field is displaying the date/time format in the question label. How to remove this. FYI:Preference>Show date and time formats on forms>false Thanks in advance!!
Resolved! Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments
Copy Attachments Child to Parent Security Incident and vice versa to ensure synced attachments Dear ServiceNow Community Colleagues, Please can I request help/guidance with the following use case requirement: What is the best configuration I can use ...
Agent is not receiving virtual agent chat in the inbox, even when agent is Available
We have a new Agent, and that agent is not receiving the open live chats in the inbox.even when the agent status is available, what could be the reasonwe are facing issue only with this particular agent
How can we automate Trigger flow for two cabs on servicenow
Hello All, We recently went live with ServiceNow ITSM . We have two BU using snow and they have each CAB. The trigger of the CAB flow is triggered based on Approval group of the Service on the form. if the Support group has type : BU1 then trigger ...
Need to redirect users to a specific UI Page on login - issue after zurich.
Hey Experts, I have a use case where before zurich, all users with Business Stakeholder Roles would be redirected to a UI builder page. After the zurich upgrade ServiceNow has introduced the sn_sow.sow_home, sn_sow.sow_list roles inside the sn_incide...
How to render HTML content in journal fields ?
Please share how we can render HTML content in journal fields and show it in Activities tab without enabling system property - glide.ui.security.allow_codetag as it imposes a risk on instance. We are trying to replicate a chat window kind of thing in...
Restrict User to submit form if User Attach CSV file and contain Invalid email domain
hi, I want to achieve a task in which restrict the users to submit the catalogue item if user attach a csv file and contains invalid email domain in it. Also alert user to highlight the row number in which error occur.There is only one column in the ...
Playbook
HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.
Edit fields on a closed incident - advices and best practices ?
Hello,In our organization, when an incident is resolved, it will automatically move to "Closed" after 10 days.One of the requests we've received is to be able to modify certain fields once the incident is closed, as it may have been incorrectly class...
Dynamically retrieving the approver user in ATF and impersonating them
Hello community — I'm facing an issue with ATF impersonation and hope someone can point out what I might be missing.Environment & contextI have an ATF test where:Step 36 is a Record Query that successfully returns a sysapproval_approver record (I can...
Integrate CUIC in Incident module
Hi Team, I would like to check if Cisco (CUIC) can be integrate with ServiceNow. My helpdesk team having issue to to raise an incident if there is a call coming into CUIC and there is no user information. We would like to auto generate an incident wh...
Creating a flow in Flow Designer with field values and tasks
Hi, I am looking to get some assistance in Flow Designer when using a field value and completion of demand tasks to perform specific steps. Below is an example. Any assistance you can provide would be appreciated! Field A has the values 1, 2 and 3. W...
