Widget for creating Standard Changes in Service Portal

[roshanrao]

Hello,

We are working on making some Standard Changes available through the Service Portal. I noted a couple of issues in the widgets, the one for Proposing a New Template, as well as the actual Standard Change. For this question, I will focus just on the Standard Change one.

Once a Standard Change Template is created, the item shows up in the service catalog. When the item is selected, there is no form provided - the user can only submit the change. There is no place to provide specifics on the change. I have attached screenshots for the SP and ITIL versions of the OOTB "Add network switch to datacenter cabinet" change.

My question is, what have others used for exposing templatized CRs in the catalog? I tried adding a record producer, but not sure how I would have it use a template vs having to code in fields for each type of CR.

Thanks

Roshan

[vitaly_sukharev]

Hi shawna,

To fix standard changes in SP use my workaround from this thread: https://community.servicenow.com/community?id=community_question&sys_id=fbd2cf61dbd8dbc01dcaf3231f961977

[danielbilling]

https://community.servicenow.com/community?id=community_question&sys_id=fbd2cf61dbd8dbc01dcaf3231f961977&view_source=searchResult