Work notes field missing on RITM and Catalog TASK for one user

[heikkint]

Hi Community,

We have one itil user who does not have a work notes field on RITM and catalog TASKs forms. She is able to see the field on the Incident  form.

It's really strange. The post button is visible, but the entry field is missing. The user does not have the ability to remove the field under personalize form.  

Does anyone have any idea why this would happen?

I appreciate any help you can provide.

Traci Heikkinen

[Michael Bachme1]

I just ran into a similar issue, but on the Project record. Deleting the associated record fixed it.