Work Notes mandatory when problem goes to closed state when we click re- analyze UI action?

[pooja30]

When we click on re-analyze UI action, when problem goes to closed state, work notes should be mandatory. 

[Chandu Telu]

Hi Pooja,

I am not your requirement is correct,

Work Notes mandatory when problem goes to closed state when we click re- analyze UI action? - Why it should move to the Close ideally it should move to the Root Cause Analysis so someone should modify your UI Action already check the versions and Modify the below 

if(r == '' && er == 'Root Cause Analysis')

Thanks

Chandu Telu

[pooja30]

My requirement was,

once problem goes to closed state and when we click on Re-Analyze UI action worknotes should be mandetory.

when we click Re-analyze UI action worknotes should mandetory without touching OOB functionality.

[Chandu Telu]

Try this it might work

Write on change client script on the state field once it's moved from closed to root cause make worknotes mandatory 

Thanks

Chandu Telu

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