All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...
Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...
I made a relationship between parent_table and chile_table,how can I get the parent sys_ id in the form of child_table?
When logging in through side door I receive a page not found error once i'm logged in. My dev instance was just upgraded this past weekend from Helsinki to Kingston, so i'm not sure if that had anything to do with it. But this is the URL for the pa...
All,I had a previous thread that was somewhat relative to my current issue: Record Producers in the Service Portal- Not Functioning Properly (Client Script Issue) In the Service Portal I had difficulty setting up Incident subcategories to be depend...
hello everyone,Need your suggestions very badly. I have to relate incident and problem like,in the problem form i have to get incidents in the related lists and vice versa. I am creating an application in the studio. i have created the respective tab...
I have this scoped app, and have made a table with a UI action. There is a UI action that is made for the task table with the exact same name, 'Assign to me'. As there is a field in my table which inherits from the task table, that means I have two '...
Can any one please explain about fields in Change Management. What is - Plan Start Date, Plan End Date, CAB date, CAB Required, CAB Delegate.
1.if i uncheck the: Run BusinessRule check box what will happens 2. what is "Enforced Mandatory" field
Hi All, Quick response will be appreciated. There are two requirements and I am looking for end to end process flow as per best practice of SNow. 1. Users raise an request to Asset Management team through Service Catalog to retire the CI. Approv...
As part of building a UI policy script I need to check if a field is empty. I've tried all sorts of variations on the theme of if (g_form.u_my_field.nil() ) No matter how I configure it, appending the .nil() creates an error in the script. Is there...
I'm trying to find a way to have a calendar show changes and also show blackout dates. Basically there may be a week where there is extra attention to changes. I'd like some graphical way to represent this on a calendar. I have played with maintenanc...
I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?
Hi, How to achieve the functionality of accept/reject resolution via email.i.e we will send an email to the user with two links Accept and "reject" and when they click we need to make sure the same is updated like changing the stateof the incident b...
You can use a reference qualifier to restrict the data that is selectable for a reference field. Setting up a simple reference qualifier is quite straight forward, especially if you simply need to filter the results of the referenced field by a stati...
