How can I delete tickets >12 months old?
Have a requirement to delete incidents, problems, and changes >12 months old and I don't know how to do it.
Forum Posts
Major Incident - How are the tasks created?
When you generate a major incident it applies a standard OOTB template and generates 3 tasks. How are the 3 tasks being created? We can find a business rule, a workflow, or a script include that could be triggering them to be created. We've sea...
Resolved! OnLoad client script does not run to non-admin role (non-admin role/user has ITIL)
Team, I created an onload client script to set category, assignment group and other fields to speed up the fill out of form, you guys know time is money Everything works nice when I create a new incident since my userID is associated with admin role...
How to setup MID server windows service to use specific user
How can you set up a Windows MID server service to run as a specific user instead of the local system?
Resolved! ITIL Role not allowing Technicians to create SCTask in their Requested Items.
We have just went live with Service Now Monday. I need a lot of help so forgive me if I ask mundane questions. Thank you all for your help in advance. I have been searching this all day. How do I set the system so that my technicians can create SC...
Resolved! Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager.
Hi Friends , Trigger notification when Incident is Assigned to is empty or blank for more than 2 Hours ,then trigger the notification to the group manager manager . Not sure how to go about this. Please note, I am not a developer. If the solution inv...
Resolved! Add Approval to a Record Producer before record creation
I have a situation where I want to use a record producer to allow users to add their own locations to the cmn_location table, however I want to have an approval on submission so we can confirm the record is accurate and appropriate. What would be ...
How to change views?
Hi, can anyone assist with how to change from the Self-Service view. We are experiencing variation in the ability to change views and mine is in Self-Service view and I need to have the default view. It won't let me select it. Thanks, Randy
Resolved! Service Catalog Client Script Glide Record
I am building a quick form for itil use until we build out the full procurement application. There are 5 variables: requested_by (reference to sys_user), location (reference to location), vendor (lookup select box to core_companies with filter vendor...
Resolved! What is ECC queue in MidServer, where it is resides .
Hi, What is ECC-Queue, where it is Resides ( Means on Servicenow instance Or Client network Environment ) what is Probes in MidServer ( how can i understand it ).
Resolved! Commas in Integer Field
Created a Integer field and restricted it to a maximum length of 10 using onchange client script. When I enter numbers they are getting separated by Commas. Added format=none in Attributes ,then it starts accepting strings too. How do I fix this?
Resolved! Record Producer missing - New LDAP Server
Under system LDAP, create new server- When I select this, it takes me to a long form that seems to create a new computer request along with other options. When I check the link to the record producer it's trying to reference, the record is not foun...
Resolved! Report on keywords in Work Notes with Change tickets
I want to be able to run a report that filters off of keywords from within the Work notes of the Change tickets. I can't seem to find out how to do this. Work Notes does not show up as a filtered option. Is there a way to do this? For example: Fi...
tickets "Awaiting user info" updated by the user should automatically change the status to "in progress"
Hi, There is requirement that if a user update the ticket like something in additional comments or reply on mail, status should automatically change to 'In Progress' from 'Awaiting User Info'. Please provide me a solution. Thanks.
Resolved! Escalation field on Incident (task) table
Hi, Can anyone help me to understand how 'escalation' field on incident (OOB field) get updated. we dont want to make any changes to escalation field but just want to confirm if this is still used by SLA or not. We are on London release and use OOB ...
