Hello Team, I have a reference field on a catalog form pointing to table cmdb_ci_computer table. which searches the name field i want to make it able to search based on other column like serial_number values as well. how to achieve this? Thanks, Riya
We have a scenario where we create incidents from alerts based on alert rules.We now would like to have automatic call out to a particular person based on the assignment group of the incident.is there any suggested ways in kingston or in upcoming mad...
Hi, I have created SLAs for my Service Requests and would like to notify the requester about the expected breach time of their request (In this case, i want to inform them of the expected time taken to resolve their issues by capturing the breach tim...
How do I add gear icon in a list view? Demand and other list do not show gear icon but only a white box where the gear icon usually is to add fields.. This is London version. thank you! Dan
Hi,I have created some 'Featured Content' for knowledge bases and when searching from the knowledge base homepage it pins it to the top of the results. This is great, but is there anyway to have this pinned to the top of the Contextual Search Resul...
how can i set the percentage field which allows only below 100 numbers in the percentage field.
We are planning to OnBoard Service Portfolio Management in our environment - As of now we are maintaining ALL SLAs as contract SLAs. Need to get them converted to Service Offering SLAs. Please assist with the best method. Thank you.
We are in the process of rolling out our hardware catalog, and I noticed an issue once the REQ/RITM/SCTASKS are created. If the item that the RITM references is changed, or if the quantity is changed, the price on the RITM does not update. I figur...
Hi all, Guys am using "Typeahead search" widget for global search on homepage of service portal. Generally if we type something (eg:incident number) on search box ,related results will be auto populated at the bottom of the search box like this.. He...
I'm creating a record producer for an incident form. On the form, I need to independently gather information from multiple fields and have it be the work notes on the incident form once submitted. Will having multiple variables mapped to the "work_no...
What is a best practice or what do others here use for permissions for adding or changing CI relationships in the CMDB? We don't want the wild west and completely open permissions, but don't want to focus all CI relationship changes to a core group ...
Hi everyone, I'm running into an interesting situation here. I noticed in our system that the Standard Change Template Version field in change_request is inactive and I want it active. So, I went into System Definition > Tables, searched for chang...
When using automated testing framework to validate that a field is visible or not, neither g_form setVisible() or setDisplay() are working as expected. Testing the form manually, the field is being hidden as expected. However the automated test fail...
What is the best practice to add a field to the CMDB? Situation: I've been asked to add a column (probably to the ci_hardware table) with the local name of the vlan the IP address assigned to the device resides in to facilitate reporting based on vl...
Hello Everyone, I want to add some new value to the quantity field in Shopping cart of catalog item. I tried using the sys_choice table to enter new values but this new values reflect for every catalog item present. To increase or reduce the quant...
