Work Notes Updating 3 times in a Row under RITM

[John Vo1]

Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.

I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM.   Can someone take a look at this business rule and see what's causing the work notes to update more than once on a RITM

[kristenankeny]

I would change it from an after to a before and remove the ritm.update() line.

[John Vo1]

When I do that the RITM work notes are not getting updated.

[kristenankeny]

Ah, apologies - I misread what you were attempting to do. We are pushing comments to our ritms from the tasks, this is the script I put into place:

Condition to run: additional comments changes

When to run: before update

Script: (We copy up to the ritm and then down to the task, so I preface the comment with the source so I know which to copy, so I don't end up with an infinite loop):

(function executeRule(current, previous /*null when async*/) {

  str = current.comments;

  var pos = str.search('Update from Requested Item');

  if(pos == -1){

  gs.info('The push from Task to RITM will trigger now: ' + current.comments);

  var gr = new GlideRecord('sc_req_item');

  gr.get(current.request_item);

  gr.comments = 'Update from Task "' + current.short_description + '": ' + current.comments;

  gr.update();

  }

  else{

  gs.info('I will not push this comment from Task to RITM: ' + current.comments);

  }

})(current, previous);

[John Vo1]

So am I suppose to replace my current script with the one you provided?   If task work notes gets updated with it copy it to RITM?

Thanks,

John