Change Management
Hi,"Change request state change notification"Does this notification is applicable to standard change also?
Forum Posts
change GlideAjax method from GetXML() to GetXMLWait()
Scenario is: A 'Pop-Up' message will appear on-screen when any end-user attempts to re-assign (more than one time) already assigned incident to the Technical Service Desk (TSD). Which one is the best one either using with GetXML() OR GetXMLWait()Curr...
Resolved! Not able to redirect to request record (incident) on mobile push notification
Hi,I’m implementing mobile push notifications for incidents assigned to users in ServiceNow (Yokohama version). The notification is successfully received on the mobile device. However, when tapping the incident number within the push notification, it...
Sentinel to ServiceNow work notes updates are not working
Hi Team, I am inbetween integration microsoft sentinel with Servicenow. All working good except the work note part. The worknotes of Sentinel is not getting updated in ServiceNow. Do i need to customize anything in Scheduled job script. However, serv...
How to use SNCSSH in MID Server Script Include
Hi,I have been using J2ssh library in mid server script include. However, the SFTP server no longer supports this encryption algorithm. I want to upgrade to SNCSSH. Can anyone let me know how to proceed with this.The requirement is to push the CSV fi...
Copy attachment from one instance to different instance
Hi, I need to copy attachment from one instance to different instance under table cmn_location.Could you please help me on this requirement. Thank you
Resolved! ATF - How to Set Variable Value for Choice Variable with Choices Added via Client Script
I'm trying to set variable values for a Select Box variable. However, the choices are added via a catalog client script. How can I select a value for this variable and proceed with the submission if the choice does not appear in this step?
Map the variables of one catalog item in another
I have an order guide in which 2 catalog items are there. In one catalog item there are some variables which are not in 2nd catalog item. so when submitting the order guide , those variables should be visible in RITM and SCTASK on 2nd catalog item. H...
Auto number field not populating value for a new record but populating number value after inserting or save.
Hi.. I'm creating a conference request table to which i added auto number column. Whenever I'm inserting new record, auto number field is not populating its value. After inserting record I can see the auto number field value. Did i do anything wrong...
Resolved! Exclude some item when archiving REQ/RITM/TASK
Hi, We currently want to archive REQ and their related records that was closed before 2 years ago.But we want to exclude from the archive rule some item (catalog item called firewall). How to do that since there is no "item" field on the request and ...
Resolved! Multi row variable set (MRVS) not visible in catalog task
Hi all, I have a catalog item with a MRVS (called u_tokens) and I want to display it in the corresponding RITMs and SCTASKs. Before it was ok, but after the upgrade from New York to Paris, the MRVS is not displayed in the SCTASK form. After some inve...
Resolved! Get MRVS Value and update Asset table based on serial number using Workflow run script
Hi,We created a MRVS < internal name : device_requests >. which contains two variables assigned_to : reference to sys_user tableserial_number: reference to alm_asset tablewe want to update Asset table record based on serial number submitted using thi...
Report to get the Custom Table's ACL's, Groups with ACL and Group Memberships
HI All, I need a report for the Custom tables which are extended Task and Non-task extended with the details below:Also, I need to remove the duplicate access to the users in the custom tables.ACL - read/write/deleteGroups with ACLGroup memberships (...
Resolved! How is this field NOT mandatory!?
Hello all, I am trying to figure out how this field is not mandatory on the form. As you can see, the field definition says it is required, but on the form itself, it is not. I checked the UI Policies and nothing is active on the field. I wil...
Resolved! I am trying to present few questionnaires when a category is selected.
I am trying to create a record producer with a few questions. One of the questions involves selecting a category (I’ve already created a category list in the table), and I’m using a lookup to display it on the form. Based on the selected category, I...