View access to tickets - Audit purpose
Could you please assist us in enabling users to view all SNOW tickets for auditing purposes, while also allowing them to work on their own tickets?
Forum Posts
Resolved! Change Ticket closed when the all Task closed under that Change Ticket
Hello Everyone , I have one requirement like belowWhenever any person tries to close a CHG ticket, if any CTASK is Open in that CHG ticket, the Snow should through a Pop-up stating "There are pending CTASKS to be closed, please close the CTASKS...
How to configure native esignature on catalog task
Hello ALL, My requirement is to convert submitted service request into PDF document and send the PDF to the user for esigning the document once signed submit it for approval. I have activated com.snc.esign this pluginconfigured E-signature template ,...
How to check the flow execution for a specific record in ServiceNow
We can follow the below steps.Access Flow Designer: Navigate to the Flow Designer module. Open Execution: Click on "Operations" & In the left side panel Select "Flows" and click "All Execution". Filter by Source Record: In the "Source Record" column...
Automatically fill fields from sys_user
I want to create a catalog item where multiple users can be selected, and fields are automatically filled with the user_name and email fields.My screen should look like this: Name from table sys_user | Automatically fill with user_name | Automaticall...
Flow Designer Approvals on Request approve all RITMs on first approval
We are trying to convert a Workflow to a Flow Design. The Workflow approves at the sc_request level. Depending on the department and the Requested For’s position in the organization there may be several tiers of approval.The problem is the Request a...
Resolved! Making Articles Searchable after the Valid To Date
I have a client who would like knowledge articles to still appear in search results even if the Valid To date is in the past. Is this possible?
How to Configure Workspaces
Hi All,I want to configure below in workspaces, I have created the workspace experience for scoped app using app engine studio1) In platform view the form sections shows side by side, in workspace it shows vertically. Can we do same in workspace as p...
Resolved! Reports and dashboard
basically, we would like to check if there is a way we can have this graphs in range for this ex: 1-2 3-5 6-9 more than 9 etc or similar something like this when you do group by Opened (or Created field)
Recent and popular items widget is showing catalog items from other portals.
In my organization we are using Employees Center portal as the main IT service portal. On the portal home page, I have “Recent and Popular” item widget which is OOTB. But recently I'm noticing that this widget is showing catalog items from other port...
How can we edit a variable value if a catalog is already requested and currently in approval state
Hi All, Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state and a few groups are already approved the request ? Thank You
trigger approval from form, OR from catalog item - need help getting the flow to look at the table
i've got a need to trigger a flow from either the CMDB_CI_APPL form, or from a catalog item form, but preferably the first. Basically, we want to trigger an approval flow that goes to the department head assigned to a department that an application ...
Email not getting triggered
Hi , The user is not receiving email notifications when an email is triggered. Upon checking the logs, the email state is showing as "ignored" and the type is displayed as "send ignored" (refer to the attached screenshot for reference). Requesting yo...
Need to create new native record from widget HTML button
Hi Team, Here, I am sharing the widget code including HTML,Client and Server script. I am not able to create a record in a scoped table, when click on submit button.Please find below the widget configuration and its pictorial repressentation. Body ...
Resolved! Best way to add security-related questions to CHG form without adding custom fields
Hello, we have a business requirement to add 5 security-related questions to the CHG form, similar to the 'Planning' tab but they would like a new tab called 'Security' that would house these 5 questions. Obviously, this would be very easy to do whil...
