Work Notes Updating 3 times in a Row under RITM

[John Vo1]

Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.

I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM.   Can someone take a look at this business rule and see what's causing the work notes to update more than once on a RITM

[John Vo1]

Can you tell me what's the difference between my script and yours?   I can see the code is different but why is mines duplicating?

(function executeRule(current, previous /*null when async*/) {

var ritm = new GlideRecord('sc_req_item');

if (ritm.get(current.request_item)) {

        ritm.work_notes = current.work_notes.getJournalEntry(-1);

        ritm.update();

}

})(current, previous);

[kristenankeny]

If you're still seeing a duplication, then you should check other business rules on the sc_req_item table where you might be doing a current.update() in the script. It might be that the duplication comes from another business rule.

[John Vo1]

The script you gave me and the snap shot worked.   It stopped the duplication.   I was just making sure something in my script wasn't causing it.

Thanks again Kristen!!!