Workflow script error - Catalog Form

[AbdurRahmanSnow]

Good evening.
I have a Catalog Form "New Colleague", where we enter user details and emails are triggered.
For new colleagues, condition should be that, created on today, start date should be 3 days ago in the past or start date should be 28 days in the future.
But start date filter condition is fetching incorrect records. I don't know why. For new users, RITM and REQTASK should get created and, for existing colleagues, no REQTASK should be created.
The only difference to differentiate new and exisiting users is below:
creation date is current and start date is from up to 3 days in the past and up to 28 days in future

The issue is, for existing users, workflow should give "yes", but it is getting stuck at one point and a Script include error is coming in workflow., and for new users, it gives "no", and workflow is going ahead smooth. Please check the script and help me.

Will you please check what this code is doing?

answer = ifScript();

function ifScript() {

    var date;

    var user = current.variables.requested_for;

    var gr = new GlideRecord("sys_user");

    gr.addQuery("sys_id", user);

    gr.addEncodedQuery('active=true^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');

    //gr.addEncodedQuery('active=true^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()^u_start_dateRELATIVELT@dayofweek@ahead@3^ORu_start_dateRELATIVEGT@dayofweek@ahead@28');

    gr.query();

    if (gr.next()) {

        date = gr.sys_created_on;

        gs.info("User " + gr.name + "User creation date " + date);

    }

    var nowTime = new GlideDateTime(date).getDate();

    var dateField = new GlideDateTime(current.variables.start_date).getDate();

    var c_date = new GlideDate();

    var dur1 = new GlideDuration();

    dur1 = GlideDate.subtract(nowTime, c_date).getDayPart();

    if (dur1 == '0') {

        gs.info("Start Date  of field " + dateField);

        //var nowTime = new GlideDateTime(date).getDate();

        gs.info("Creation date trimming time " + nowTime);

        var dur = new GlideDuration();

        // dur = GlideDateTime.subtract(dateField, nowTime);

        dur = GlideDateTime.subtract(nowTime, dateField);

        var days = dur.getDayPart();

        gs.info("Real time " + days);

        if (days >= -3 && days <= 28)

            return 'no';

    }

    return 'yes';

}

[Shivalika · Accepted solution]

Hello @AbdurRahmanSnow 

gs.dateDiff - can you instead use this one ? Return it in seconds and compare exact values. 

This will reduce a lot of script lines and debugging will also become easy. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika · Accepted solution]

Hello @AbdurRahmanSnow 

gs.dateDiff - can you instead use this one ? Return it in seconds and compare exact values. 

This will reduce a lot of script lines and debugging will also become easy. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar · Accepted solution]

@AbdurRahmanSnow 

try this

answer = ifScript();
function ifScript() {
    var date;
    var user = current.variables.requested_for;
    var gr = new GlideRecord("sys_user");
    gr.addQuery("sys_id", user);
    gr.addEncodedQuery('active=true^sys_created_onONToday@javascript:gs.beginningOfToday()@javascript:gs.endOfToday()');
    gr.query();
    if (gr.next()) {
        date = gr.sys_created_on;
        gs.info("User " + gr.name + " User creation date " + date);
    }

    var nowTime = new GlideDateTime(date).getDate();
    var dateField = new GlideDateTime(current.variables.start_date).getDate();
    var c_date = new GlideDate();
    var dur1 = GlideDate.subtract(nowTime, c_date).getDayPart();

    if (dur1 == 0) {
        gs.info("Start Date of field " + dateField);
        gs.info("Creation date trimming time " + nowTime);
        var dur = GlideDateTime.subtract(nowTime, dateField);
        var days = dur.getDayPart();
        gs.info("Real time " + days);
        if (days >= -3 && days <= 28)
            return 'no';
    }
    return 'yes';
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AbdurRahmanSnow]

Ankur, there is also a Scheduled Job that runs in the background for every 15 min. Please check this code too. Even, this might cause the issue.

var userGR = new GlideRecord('sys_user');

userGR.addEncodedQuery("manager!=915dd5b80f3f52007b3a3e7ce1050e61");

userGR.addQuery('u_new_user_notification_sent', false);

userGR.addNotNullQuery('manager');

userGR.addNotNullQuery('u_start_date');

userGR.addEncodedQuery('active=true^sys_created_onONToday@javascript&colon;gs.beginningOfToday()@javascript&colon;gs.endOfToday()^u_start_dateRELATIVELT@dayofweek@ahead@3^ORu_start_dateRELATIVEGT@dayofweek@ahead@28');

//userGR.addQuery('u_start_date', '>=', gs.daysAgoStart(3));

//userGR.addQuery('sys_created_on', '=', gs.daysAgoStart(1));

userGR.query();

while(userGR.next()) {

    var cart = new Cart();

    var item = cart.addItem('0cbbe496db880c10db945a48dc96193a');

    cart.setVariable(item, 'name', userGR.name);

    cart.setVariable(item, 'support_group', userGR.u_support_group);

    cart.setVariable(item, 'requested_for', userGR.sys_id);

    cart.setVariable(item, 'location', userGR.location);

    cart.setVariable(item, 'division', userGR.u_division);

    cart.setVariable(item, 'email', userGR.email);

    cart.setVariable(item, 'start_date', userGR.u_start_date);

    cart.update();

    var rc = cart.placeOrder();

    userGR.setValue('u_new_user_notification_sent', true);

    userGR.update();

}

[Ankur Bawiskar]

@AbdurRahmanSnow 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.