Workflow still continue after cancelling the RITM

Al-jhon · ‎09-05-2022

Hello,

maybe someone from the community can help me, we have this UI Action ="Cancel" in RITM form that can cancel the request.

In some request items, when the support person normally cancel the request:
State = Closed Incomplete
Stage = Request Cancelled

which is correct but in some cases, the state and stage after cancelling still updating to Work Inprogress and Fulfillment which is base on the workflow.

How to fix this one?

Mahendra RC · ‎09-05-2022

Hello Al-john,

Yes you can put this in UI action. but I think best way to do is to put in the after update BR if RITM is cancelled then if the RITM is cancelled from anywhere the workflow will also be cancelled. Also please make sure to check if there is any existing BR that is doing this thing already.

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

View solution in original post

Mahendra RC · ‎09-11-2022

Hello @Al-jhon

Could you please confirm if you got a chance to check on this. Also please check if the workflow is restarted based on some condition because of which this is happening?

Thanks

Al-jhon · ‎09-13-2022

Hello Mahendra, after adding the cancelation of workflow line, i did not encounter anymore RITM that still continue. so it worked. Thanks for your idea and confirmation.