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Desktop Icon

Has anyone create a desktop icon (ico file) to rollout with a login script? Thinking the 'tick' of Service-now.com would be the icon image.Regards, Lee

lee_schubert by • Kilo Contributor
  • 2461 Views
  • 3 replies
  • 0 helpfuls

URL Link to Tickets by Ticket Number

I am trying to figure out if there is a simpler way to form a URL to a specific ticket. I know that for a given ticket, if I know the sys_id of a ticket, I can query using the following URL: https://myinstance.servoce-now.com/incident.do?sys_id=46a8e...

myee by • Kilo Expert
  • 14271 Views
  • 1 replies
  • 7 helpfuls

“recycle bin” in ServiceNow?

At the bottom of List in ServiceNow UI, we could do bulk Delete — out of box. Is there a "recycle bin" kind of place, to recover records deleted by mistakes, for regular user? Thx!

stanley_he by • Kilo Contributor
  • 2058 Views
  • 2 replies
  • 0 helpfuls

Service Request Vs Catalog Request

Since service request(Requesting for Info\Data Load\Report etc)\catalog request(Requesting for Access\Requesting for Hardware) are two different things,i think we should not be using Service Catalog to raise Service requests.Does service-now provides...

Incident - Cancel State

What is the best approach to setting cancelled incident tickets to Non-Active?

rsanon by • Tera Contributor
  • 14980 Views
  • 15 replies
  • 0 helpfuls

list_updater role

Hi,I have a problem with the list_updater role which allows to update selected or update all function. The user has the view on the application module "My Groups work" or "My Work" which displays all tickets assigned to the user or the user's workgro...

h095ahe by • Kilo Explorer
  • 3635 Views
  • 2 replies
  • 0 helpfuls

Changing task priority based on SLA

I would like to change the priority on a task based on the SLA. For example - Priority is 5 and due date is 10 days out. When I reach 5 days out (50%), change the priority to 3, 2 days out (80%)change to P2....I was trying to use the Default SLA work...

Using a list collector in a catalog item

I've set up a list collector variable for the table sys_user_group; the catalog item will ask the user to pick groups that we have already defined in our instance. My question is what can I do with the data that is placed in this variable?I created a...

aalarco4 by • Mega Contributor
  • 1547 Views
  • 4 replies
  • 0 helpfuls

Set a catalog item's variable field into the sc_req_item record

Hi All,This seems pretty simple, but I've been getting a run around in the documentation...I have a catalog variable set called short description that has one variable, short description.I want to make this variable become the sc_req_item's short des...

Adam Hutton by • Tera Contributor
  • 2717 Views
  • 7 replies
  • 0 helpfuls

chassis type vs form factor

I noticed in the Aspen release there is a new field in computer called 'chassis type'. There already was a field called 'form factor'. They look the same. How should these fields be used? What's the difference in them?

Dean12 by • Kilo Explorer
  • 1496 Views
  • 1 replies
  • 0 helpfuls

Shared folders/directories as CI's

We would like to add shared folders/directories to our CMDB as CI's, and I'm not sure how they should be classified. I don't see very much on the WIKI or the forum about this topic, so I wanted to ask for ideas or suggestions. Is anyone doing this no...

How to set an incident state to active=true or active=false

Hello,I update the list of incident state to reflect what my company uses. I did this by deleting all the default states, and adding the customized list. One of the state is "closed", which is pretty self explanatory. However, when I set the incident...

swong by • Mega Contributor
  • 7081 Views
  • 4 replies
  • 0 helpfuls

Linking multiple changes to one incident

We have recently implemented Change and Incident Management. I have been asked to modify the Incident form, so that more than one Change Request can be linked to a single Incident. We have situations where an incident is logged, and several distinct ...

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