Workflow stuck - Catalog task completed however RITM is still in Fulfillment stage

Raghesh · ‎11-03-2022

Hi,

We have one RITM in Fulfillment stage however the corresponding Catalog task is Closed and Completed. As per the workflow it should automatically close the RITM and REQ once the Catalog task is closed.

This happened to one old request and for the current requests it is working fine.

Is there any way we can restart or refresh the workflow to get this RITM closed.

I tried the Nudge option in Workflow Context but no luck.

regards,

Raghesh

AnubhavRitolia · ‎11-07-2022

Hi @Raghesh

My Mistake.

Please put Request Numbers on 2nd line instead of RITM numbers.

Or just use number instead of request.number.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

LinkedIn Profile

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kamlesh kjmar · ‎11-03-2022

Hi @Raghesh ,

Is your workflow already ended ? If yes, then you will have to change the RITM stage and state from the Background script which will eventually close the RITM.

Regards,

Kamlesh

Raghesh · ‎11-03-2022

Hi Kamlesh,

The workflow is not yet ended, still running.

So is there any way I can close the RITM from the backend using some kind of script?.

regards,

Raghesh

kamlesh kjmar · ‎11-03-2022

Could you please share the screen shot of where your workflow is stuck

Regards,

Kamlesh

Raghesh · ‎11-03-2022

Please find the screen shot below.

workflow01 - In this workflow it is calling another workflow for fulfillment of tasks after the approval process. I have included both screen shots below.

workflow 02 (for fulfillment tasks)

regards,

Raghesh