how to show the help text for choice value in service catalog variable
how to show the help text for choice value in service catalog variable
Forum Posts
Integration between Service and HPSM
Hi all, I am want to send incident ticket from SNOW to HP service management. HPSM is installed in Vmware and i have also installed and configured the Mid server in same Vmware. and checked in servicenow mid server status is up and validated, there ...
How to add Button in RITM- in Portal
Hi , when i click a button "Cancelled RITM" then RITM was going to be cancelled . Script: var appr=new GlideRecord('sysapproval_approver');appr.addQuery('sysapproval', current.sys_id);appr.query();while(appr.next()){appr.state='rejected';appr.updat...
Resolved! Automatically create the incident ticket when the event is generated in Event table(em_table)
Hi , I want to create incident ticket automatically , when there is a new record entry in event table(em_event). I have used the event collection via cURL shell script to detect tomcat service stop event as below. https://docs.servicenow.com/bundle/g...
Is there any performance issue of using Glide Record in client script??
Hi Friends, Hope you all are good. I had a question that if we use Glide Record in Client script is there any performance issue when the number of records existing at the prod instance is high . I saw the usage of GLide Record in client scri...
Contextual Search Results
Hello,Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, w...
Resolved! Find all incidents handled by a user
Hello community, May i ask you how to extract all tickets handled by a user, because when i do a research with Keywords of the user's name, it shows me only tickets with a comment inserted, but a user : - can add an attachment, without a comment - re...
Resolved! How do I configure a field so that I can edit it by double clicking in Record view
I want to set up a new field that will be on the incident form. I want to be able to edit the field in list view by double clicking on it. How do I configure that?
Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?
Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?
Resolved! How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?
How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?
How to hide the "Help Text" on a variable, on a form based on the catalog item?
I would like to hide or set the help text we have on variable on a form. The variable is part of a Variable Set which is used throughout our catalog. However, some items are not IT related and I would like to hide or set the Help Text if a specific c...
Resolved! gs.update() is not working properly?
Hi, I tried the update the incident state to 'resolved', after click on 'Withdrawal' button by customer. if (input && input.action) { var action = input.action; // If Incident table if (data.table == 'incident') { if (action == 'withdrawal') { // Wi...
Resolved! How to create Border lines around fields
Hi, How to create Box lines around STATE , CREATED IN Approval fields in Widget Approval Info
Prevent Incident Resolution When Tasks Are Still Open
We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident. As discussed in many other incident task discussions, we've taken the advice given and extended th...
Unable to Translate Service Catalog
Hi, I was trying to translate my new Catalog Items, I go to System Localization>Translated Name fields and enter these entries for different Languages:Let say this is in Chinese Language the "Create or Change a Shared or Group Mailbox" was already ...
