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Add additional options to Lookup Select Box

Hello, On a ServiceNow Catalog Item, I have a Lookup Select Box variable. We have it set up so that this variable pulls from a table we have created that contains all 50 US states. I need to add some additional options to this lookup select box, but ...

tgcorbin by Mega Contributor
  • 1097 Views
  • 1 replies
  • 0 helpfuls

LDAP Import Filter for differenet OUs

Hi,                   Till now we ar using this filter: (&(objectCategory=person)(objectClass=user)) to import the users in LDAP and Queryfiled is "sAMAccountName".we are not using any datasources or transformation maps current. we have a new instanc...

sry by Giga Guru
  • 7703 Views
  • 11 replies
  • 3 helpfuls

Assigned to field empty when assignment group updated.

 Assigned to field empty when assignment group updated. On-call supposed to populate assigned to field when submitted. This happens every once in a blue moon and not in a regular. what could be the problem?

naam by Giga Contributor
  • 1390 Views
  • 2 replies
  • 1 helpfuls

How do you filter/report on tasks within RITMs

I would like to run a report for our ServiceDesk that returns only RITMs with more than one child task assigned within it.  If we can get more granular, I'd like to filter further to make sure that at least one of the tasks is assigned to the Service...

Resolved! Making a reference variable in Service Catalog read only.

I've created some variables on a catalog item that are references to things like Manager name, location and department and then added an on load client script to populate the users information when the requesters name is inputted on the form. What I ...

Matt W by Giga Contributor
  • 2228 Views
  • 6 replies
  • 1 helpfuls

Resolved! Enable email client on Request/Requested Item

Has anyone enabled the email client on the Request/Requested Item form(s)? We are in the process of developing or Service Catalog, but analyst want to be able to send email using the email client like they do on the Incident form. Thanks! Favian 

favian1 by Kilo Sage
  • 3421 Views
  • 2 replies
  • 1 helpfuls

Service Catalog Request API

Hi Gurus   Have a little bit of questions here and hopefully i can get some clarification. Is there a way to trigger a Service Catalog Request through API?? Ive tried searching in the community and i cant seem to get the answer i am looking for. I ha...

Reich1 by Kilo Explorer
  • 1452 Views
  • 2 replies
  • 0 helpfuls

Resolved! How do I change a reference field to a multi-select field?

All, I am attempting to change the 'Change Source' field on Change Requests to be a multi-select field to accommodate cases where the change source of a change request has more than one task type. Thus far I have tried to change the Type of change so...

javis by Giga Expert
  • 4059 Views
  • 5 replies
  • 8 helpfuls

Resolved! Can we query substring value with a field value in GlideRecord

Hi All, We had a requirement on Email to ticket Integration. Here, we have to assign the ticket to a assignment group based on the substring in the email subject. Ex: LCI1 Job NTM6839W (JOB09692), has failed @ 06:08:10 19 Mar 2018 Here, "NTM" is cons...

amanimogili by Kilo Contributor
  • 3928 Views
  • 7 replies
  • 0 helpfuls

iCalendar Invites from Change Tasks

We have iCalendar invites working in our environment, which will send an Outlook Calendar invite to our Change Managers and Implementers assigned to each Change Request. For larger changes, I am attempting to put the same iCalendar invite on implemen...

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geeerard by Giga Guru
  • 1270 Views
  • 1 replies
  • 0 helpfuls