I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...
I've got a business need to track some legacy information for various CI's. In total, there will be 8 new attributes that run across 32 different CI classes. Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...
Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...
I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management. I know both extend task and use the same state variable. I moved over an update set last night for Change an...
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
Hi,I have a requirement to add a specific person to the Incident watch list when the "Caller" field is populated with certain users. Is this best done with a business rule or client script?Also, how would you configure it?Thanks in advance!Todd
As you can see, this does not utilize the screen real estate very well. Is there a way to change the width of the columns? In this case, the second row columns. I have tried using different layous, but they're all pretty terrible , UX-wise. Thanks fo...
what is the PRB1036768 record associated with helsinki patch 12a?How do i view the Problem record? P.s. I have HI account. Tried viewing the KB associated KB0635420 and couldnt find what the exact problem is and whats been applied.
Hi,Just wondering if I can archive audit data (sys_audit). Seems like this table is not available for selection in the archive rules section.Any help will be appreciated.ThanksAk
I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.I tried doing something like this:var url = "catalog...
Hi All, Before Helsinki upgrade, when we pass the CI name in the node value of Event table, the CI field of the alert will automatically populated. After Helsinki upgrade, the CI field of alert is empty. This is the message I get in Processing notes....
Hi,I have a requirement where whenever a record is created in a particular table (eg incident), i should pass the ticket number and other fields in key value pair like below in rest.{ "incidentid": "INC00101", "properties": [ { "c...
Hi,We have a user created column in our instance & this column when accessed manually via column_name.list shows me the required Columns.Also the Configure List Layout lets me choose the desired columns but when I click on Personalize button the slus...
I am having a difficult time finding out why a lookup select box on a catalog item works for my admin account but not regular accounts. I can see the options from the table on my admin account but when using the select box on the regular account it o...
Dear All, Greetings Everyone, I am testing something in my personal instance for self learning. I created a custom field like "reason". I have Priority values from 1-5. Now What my requirement is.. When ever the Priority changes...
