Hi All, I was wondering if anyone was aware of industry standard bench-marking data for servicedesk (ex, Avg. Tickets per Month/tech; First Call Resolution; Avg. ticket duration, etc.)I believe HDI supplies some of this data, but you have to be a mem...
I have a workflow (it sits and watches for records that fit a "wait for condition") and in one of my If activities, I want it to call a variable from the record producer that this workflow is designed to work off of.answer = ifScript();function ifScr...
Hi Guys is there any way to display Maintenance schedules in a calender view as change calender??..Need some breif explanation about Maintenance schedules, Maintenance windows, Black out dates and Conflict properities..plzz help me out guys.
Hello, How can I pull out a report with the details of applications to CI (Server) mapping?My requirement is to identify which all applications are related to/ installed/ mapped on which server.
Hi,I am currently configuring the Asset Management and Configuration modules Service Now Geneva in preparation of the CMDB implementation. I seem to be having difficulties with Hardware Models when importing. Initially, I had imported all of our Hard...
Hi Guys,Am facing issue with attachments in requested items.I have a variable of type macro(its a custom macro to upload attachment).When i attach any file while ordering an item,it's not getting shown in requested item.I tested it in personal instan...
I would like to update the default filter that is applied to the list that is opened when clicking on "Assigned to me". I can save a new filter but I can't find where to modify the default filter for this view. Any help would be greatly appreciated. ...
1.What is the api to get all names and displaynames of all tables in sys_dictionary ?For eg There is an Incident(incident) table, where 'Incident' is displayname and 'incident' is table name.How to get all display names and table names from sys_dicti...
Hi All,We have a requirement to provide the user Create/Read/Write access for the change module only.Providing The user will be able to access the change module only.Already created a separate role to give the access for the specific module and creat...
Hi Everyone,I've been tasked a project to clean up stock rooms and create rules. It seems that when I use a consumable, it shows up in consumable assets as consumed. I would prefer to not see it if possible. Is there any way to keep it in the table f...
Helsinki Patch 4Enabled Multi-Provider SSO plugin and configured the settings. The test connection button works to confirm that the settings are correct. When I go to the Instance in IE, I get our company's login screen, enter my credential...
Following the instructions in the Wiki our admin team is unable to create new Releases or Sprints in either the SDLC or StartNow applications (they reference the same objects from two places)We can create and manage new Stories, Enhancements, and Def...
I understand the MOP to be a set of steps that are taken is each area of preparation, implementation, validation and back out.Operations staff often provide a MOP back out plan as simply, "restore from backup" or "rollback changes." Another oft-used ...
I have a domain separated instance. Most changes occur at TOP so they can roll down to the domains. Whenever a change is made to a form when inside a specific domain, it pops up 2 messages: 'A new 'Form Section' has been inserted to override '<module...
I have read through brzinter Post: How to Setup OAuth2 authentication for outbound RESTMessageV2 integrations and his Blog Post: How to setup OAuth2 authentication for RESTMessageV2 integrations and successfully completed the suggested setup ...
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