Unable to reset the password of a user the second time
Hi Team, We are unable to reset the password for a user the second time, is there a time that we need to wait to reset or change the password for a user, kindly let us know in resolving this.
Forum Posts
Resolved! Change default overview / dashboard
This is eating me, but here goes: How can I reassign the default 'Overview' dashboard on incident management or any other module? I know how to get to create a dashboard, I just don't know how to tell SN to use X instead of Y.Thanks!
Resolved! Need to create a Info icon beside contact field
Hi All,i have a requirement that i need to create a "info icon" beside the 'contact' field,at the time of clicking the icon it need to display total count of incidents, problems, changes for that person(who is available in contact field),at the time ...
Duplicated records on log
Hello everyone.I have setup CMDB baseline. When I make some changes in the table, I get a few logs which are same.Also, I have an Audit Record which duplicates with records as well. What is a reason of this behavior? Why the records are duplicated?
Is there a way to report on who reassigned a ticket?
We have a need to find out who reassigned tickets. Our Service Desk receives incident tickets via email. They do not assign the ticket to themselves and then reassign to a group. You can see in the Additional Comments field that they have touched t...
Before and After Business Rules
Wanted to take a moment to discuss the different between before and after business rule. When a record is updated in since of Service-now, operations occur in this sequence:Before business rules run -> Actual database write occurs -> after business r...
Background script to make a case inactive.
HI All,Can anyone guide me on this.Thanks in Advance.
Resolved! GlideRecord query not working in Client Script
Hi guys,I have a Client script onLoad which removes an "approval" action from a drop down list when the logged in user is not part of a site's manager group. The script works perfectly fine when I add/remove myself from this group, however when I am ...
Resolved! Synchronize prod to dev and QA
Hello I have a requirement where we need to sync our Prod to dev and QA every alternate days . We dont want to perform manual XML import or transform mapand integrating ?may be but too much time consuming. did some one encountered these kind of req...
Resolved! Count number of options selected in List collector in Service portal
Hello dear experts,I want to display a short description field if there are more than 3 options selected in the right bucket of the list collector, but my code isn't working in the service portal. Its probably because the gel function doesn't work fo...
Multiple SLA's attached to a contract - how does it calculate
Hi,I'm tasked with setting up SLAs in our environment of servicenow. We are a MSP so have a number of different clients who span globally and with varying SLAsThe plan is to associate SLAs with service contracts. The Service contract will be sele...
Resolved! Contextual search - can I get it to ignore language?
Hi, Working on an instance with Istanbul, Contextual Search used for Incident deflection both in Service Portal for End users and Incident form for Itil users. We don't have a fully translated instance, only partially translated most of the Service P...
Resolved! debugging security constraint errors
when user is viewing a list of incidents (or tasks) they will get a message "Some rows removed from this list by Security constraints" What does this mean and how can I figure out what it causing it? We get it on various screens and chalk it up t...
Linking Incidents to Changes
In our instance which I am sure is pretty much out of the box for Change, there is a section at the bottom which links Problems to Changes or would list the problem that the change was created from. How can I recreate that section for Incident so tha...
Pre Approval Request for change
Hello ppl , I have a requirement to create a change template scenario is, we have a change process for repeated changes which will be going to managers approval and so on.As some of these changes would be frequent changes we are creating a RITM where...
