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Resolved! SSO not redirecting SAML request

Hello SN Community All of a sudden this morning, our SSO failed to redirect to our network login page. SSO is enabled and identity provider is set up as active and default and redirects to the native SN login page. Any ideas where else we can look (I...

sturton by Tera Guru
  • 4098 Views
  • 2 replies
  • 2 helpfuls

Resolved! Are ignored emails visible in the email log?

Hello - I have an inbound rule that converts forwarded emails to incidents based on contents of the email's subject.  If I manually forward an email to the instance, this is working perfectly.  We just upgraded to Kingston this week, and until the up...

johnsonjohn by Tera Contributor
  • 1821 Views
  • 4 replies
  • 2 helpfuls

Delegate Access on the portal view

Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be.   Thanks in advance for your help. Regards, Lindsey

Lindsey6 by Giga Contributor
  • 1770 Views
  • 2 replies
  • 2 helpfuls

Linking consumable asset(s) to an incident

Need help, as I have been struggling with this problem for a while.   We have the need to allow our telecommunications technicians to consume parts from an incident, so that they are linked to the incident number, rather than the user or assigned ass...

software installations didn't populate

Recent Discovery in our environment did not populate any software under Software Asset>Discovery>Software InstallationsWhich means Discovery Models under Software Asset App did not populate anything eitherI can view software installed under Software ...

msjoy by Kilo Expert
  • 1738 Views
  • 4 replies
  • 0 helpfuls

How to create ServiceNow tickets from a text or CSV report

I don't have a lot of XML or Java knowledge but tons of Unix/Linux/DOS scripting knowledge.I have a pending task to achieve: the creation of ServiceNow tickets of the INCIDENT or REQUEST type from data feeds like TEXT (tab or other delimited TEXT) or...

moon-buddy by Kilo Contributor
  • 4529 Views
  • 2 replies
  • 1 helpfuls

SSO redirecting to logout page

I am testing SSO on our subProd instanceEnabled Multi-SSO plugin and deployed IDP as per the docs article which was pretty detailed.But we are being redirected to logout page.Can someone help please?ThanksRegards,PD

pdtcs by Kilo Contributor
  • 8544 Views
  • 2 replies
  • 2 helpfuls

Resolved! Incident numbering

We noticed recently that our Incident numbers have grown beyond the halfway point of six-figures. What happens when our Incident number reaches 999999? Do we roll into 1000000?