Workflows for Incident Management

NishaB
Tera Expert

How will I  get the workflows associated with the incident management module

6 REPLIES 6

Robbie
Kilo Patron
Kilo Patron

Hi @NishaB,

 

Simply put (and as others have stated), the Incident management module does not have a workflow associated.

 

The process is managed principally via Business Rules supported by UI Policies, Client Scripts and Assignment rules.

 

A good place to start and get an overview is to view the Business rules against the Incident table using a query similar to below. (Please note - this is based on OOB - Out Of Box Business Rules, it is highly possible you'll have more configured on your instance.)

 

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Thanks, Robbie

 

Screenshot 2024-12-10 at 15.43.45.png

Uncle Rob
Kilo Patron

Your question is unclear.
Are you looking for any OOB Legacy Workflow or Flow Designer flows?
Or are you wondering how you might create them?