Workflows: Triggered before or after record is inserted/updated to database

[Community Alums]

Hi ServiceNow Community,

This seems like a simple question that I hope someone can help with.

If I have a workflow attached to say, the [sys_user] table, is the workflow triggered before or after the record has been committed to the database?  

The requirement I have is we integrate ServiceNow and OKTA.  When a user record is inserted or specific fields are updated, I will make changes to the user's profile in OKTA using REST.

Thanks,

[SanjivMeher · Accepted solution]

workflow triggers post record insert/update.

[Ashutosh Munot1]

Hi,

First of all this should not be done via workflow not a good practice to have workflow on User table.

I would Rather do this using BR and script include.

Thanks,
Ashutosh

[Community Alums]

Thanks Ashutosh.  

I appreciate the feedback.  I was going back and forth about using BRs & script include or a workflow.