Hi All,I have a scheduled job from where i am triggering an event and sending parm2,i want to use this parameter in my email script to glide data from incident table. gs.eventQueue("eventname","current", parm1, parm2);now i want to use parm2 which co...
Hi , I have a before query business rule running on request tables , it will restrict the the user for a specific group to view the records . but when the user is requesting item from service portal it pop up a message request not found for the user ...
We are starting to use our Asset mgmt. module and I would like to import an initial dump of 600 assets (laptops & printers).I will be doing an import however I think it may have to be done as 2 separate imports. I noticed the Hardware Assets form (al...
I have a Script Include/Client Script that adds 27 months to a date field, the problem is it changes the date format to 2023-09-12 instead of 09-12-2023. How can I update the client script to show the correct format?
We we get some mail from servicenow instance the sender of the mail displays as IT Service Desk <dev*****@service-now.com> . How can we change the From whom the mail was sent??
Hello Team, Can anyone suggest how to achieve this requirement?If the approver = created by user(Requested for) then they should not be able to approve the request.
Hi All,I want to work with field 'State' in Incident form:Currently no matter which state is chosen, I can choose every available option - 'In progress', 'Resolved' and so onI want to change choices in 'State' field depends on currently chosen value ...
Hi Team,I want to give read access of private ticket to user who has ad role. Private is check box field on incident form.I have created one group and Add one user and one role "ad" to that group.I have created one read ACL incident.None with conditi...
We have three variables in a catalog referring to three different tables, for example1st variable- should populate list from pillar table2nd variable- should populate list from roles table3rd variable- should auto-populate list from responsibilities ...
Hi, hoping for a quick solution.... We are using CAS authentication for all of users. We have a configured the system so that if a user as no role in servicenow, they will be taken directly to the portal. If they have any role, they will be presented...
Hello, From the Onsubmit Client script, I'm trying to trigger the Flow Designer action. But it is not working.As you can see from the code below, I'm trying to call a flow designer action, and based on the output, if output is true, I need to send an...
Hello Everyone, Approve/Reject button is not working on ESC portal if we click as an ITIL or any other user, but record is being approved when we approve as an admin. Before approving: After approving as Approver / ITIL user : If I refresh the pa...
Hi All,I want to use the field type phone number but my country is not included in the list.How can I add a country to the list?Another question is how can I create a new type (for example: 4+ digits string ). Thanks:)
Hi All,I have a short description field and I want to set it's minimum length to 4 digits.Is there an attribute to use instead of writing a script? Thanks :))
Hi All,I want to add a column to the 'sys_dictionary' table.Are there any bad consequences that can be cased by this? Thanks:)
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