When creating a new incident, it defaults to the most recent view that I had selected. Is there a way to change the view, like you can do after an incident is saved?This screenshot shows the option I get to change a view on a saved incident...But w...
Hi All, I got a requirement to update the requested for field in all tables if it is updated any one of the request table. for example if we updated the requested for as ABC in RITM table the same will be updated automatically in Request and SC table...
Hi, Restrict inbound/outbound emails(sys_email) and visible to only specific role users and which should not impact on task table in activityTried Business Rule run before on Query, able to restrict but emails are not processing. Also tried ACL's not...
Hi , I have a RITM , in which once the SC Task 1 is closed then SC Task 2 will be created.. In the SC Task 1 , we have variables let's say var A, var B, var CIn SC Task 2, we have MRVS, now I want to set MRVS values which is present in var A , var B...
I want to know the best practice for creating a new table for the SIMS field or just adding the field in CMDB_CI. The background:My department wants to add the field for SIMS cards for both cmdb_ci_comm and cmdb_ci_computer, but they are under differ...
Hi, I would like to setup a reminder for pending approvals notification in the ServiceNow for Teams provider notifications and have only one notification go out to approvers if there is are multiple tickets pending their input. In the attached image...
Hello! I have a requirement where I have to autopopulate a field in the form only when it is submitted . How to write a client script for this? Are there any other ways to implement it?
Hello community.Is there a native API that returns the name of all catalog variables and the respective values ​​entered by the user from a requested item (RITM)?For example, from RITM001001 return the name of the variable A and the value informed by...
I have a form where a field needs to be populated with name of logged in user. I am using an on load script however it is not working, (I have checked the UI type to ALL). function onLoad() { //Type appropriate comment here, and begin script below...
@Ankur Bawiskar / @Community Alums / friends please help me I have one reference field and one multiline textIf I select any user in reference table It should display from my manager to top level manager upto end of manager of manager level Please g...
If state is pending user in the ritm table then send four notification to the requester 1 notification will send after one day of changing state of ritm 2 notification will send after 5 days 3 notification will send after 15 days 4 notification will...
Hi All, I have been trying a requirement where I need to divide the two decimal fields and display the value in another decimal field. when I try doing it in the script include(custom scoped application) it is always giving NAN. I also tried using p...
Hi All,Can we use glide ajax in business rule advance script like below? var jax = new GlideAjax("validatephone");
Hello guys, I have a problem: I tried to install Predictive Intelligence for Incidents on my Utah instance. The installation of the plugin went without any problems, but when I wanted to find the key BR called "Default Task Based Prediction" it turne...
URGENT--- The task_sla table contains a scripted REST API that can be used to query the task Incident data and populate the specific values on the postman. If I obtain the data from Postman using the Resource path, it will retrieve all the records an...
