As a knowledge manager, I want article versioning to be enabled, so that we can manage different versions of articles and can go back to previous versions of the article.Acceptance Criteria Given I am a knowledge author, when I edit a knowledge artic...
Hi @Sandeep Rajput I am currently trying to send the updated fields to a third-party application. However, when I update any field using a business rule, I notice that all values, except the updated one, appear as null. Similarly, the same issue occ...
Hi I have to explain the details of Knowledge Article Templates.I already understood Standard, FAQ, and KCS.I think I can easily combine following fields into Introduction, Explanation, and Instructions.However, ServiceNow divided Introduction sectio...
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
Hello community, I hope my question about knowledge management is in the right place. I encountered a problem here that we have had since the release upgrade to "Utah Patch 7".If a date value for "planned publication" is entered or changed for the fi...
I want create an incident ticket via email
Hi Team, I have to add IP validation and It should be 0.0.0.0/XX to 255.255.255.255/XX range, Where XX can be 00 to 32 range numbers and / is optional. I tried with validation regex in variable it self like below but it is not working. Can someone pl...
Has anyone built out or seen any record producers to have people sign up for things on the portal? I know there are forms as part of the HR module, but for ITSM I'm looking to build options with schedules for live training around a number of technica...
What are the prerequisites required if I want to use servicenow translator instead of microsoft or IBM translator? @Ashutosh Munot1 .
Hi Communities, I want the schedule report in CSV format instead of PDF for some data analyst purpose and i dont see it available to .CSV format option. can anyone advise me ? Thank you in advance
How to Hide a field from list view and filter
Hi Team, I have created an inbound email action on the Incident table and I got the below message in the "Email Log Entry" after it is proceed and no incident is created. "Skipping script 'INBOUND ACTION NAME ', condition 'email.origemail.toLowerCase...
On catalog from, we have few fields which are confidential. So while sending email this confidential fields should not visible to everyone. It should be visible only to specific people. How can we do encryption for this?
Hi Communities,I would like to build a meeting room reservation system. I Understand that Workplace Service Deliver already have the pre built room reservation system. However, currently i dont have such module purchased in our envinronment. If i wou...
Hi All, whenever there is an update in the tickets for certain fields, I would like to reflect the same changes in the third-party system, including comments. Although I was able to successfully test the REST message and confirm its functionality usi...
