I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
I have a requirement to create a catalog task based on a requested item variable: The catalog item is for users to use when staff are leaving, but the issue I have is that all the tasks are generated at the time of the request being submitted (norma...
Hi Team,I have 2 date field start date and end date,end date populate automatically according to start date and adding 15 days in end date accordingly start date.I have written one script but I am unable to convert it into DD/MM/YYYY format. var star...
The Attachment type variables in the portal is not behaving properly. Once you add any attachment via attachment type variable a delete button will appear but if I click on that delete button the attachment is getting removed from the portal not from...
We can normally select the option on the title Context menu and then Show (10 rows per page, 15 rows per page, 20 rows per page, 50 rows per page, 100 rows per page). But here the requirement got is, it should display 300 records per page. How can ...
Hi, I need to pass field values from business rules to script include. BR:User= current.assigned_to; I need to pass the variable "User" value to script include. How can I achieve this?. Can someone help me
We are looking at implementing a process via Service Portal that would allow employees to review their assigned assets such as phone, computer, printer, etc. This would involve notification to employees to go to the portal to review/update/confirm ...
Hi Experts/All, We will be planning to migrate HEAT ITSM to Service Now within the year. Looking to connect with other clients who have done this migration to understand lessons learned, risks, etc. Maybe even share a project plan if you are so wi...
Hi, when you publish a Knowledge Article with an image, you can use the thumbnail function by defining the size in the Advanced setting of the picture. In the ESC that work fine, in the backend view for Knowledge Articles, this doesn't work. Is that ...
Hi,I'm trying to connect to oracle database, query a table and preparing a dashboard using the data. I navigated into ' system import sets --> administration--> data sources' and provided the details of my oracle instance.the issue here is 1. i'm not...
Willing to learn how CallBack function works. Please help with an small example and explanation of CALLBACK function. Also please help for explanation without getReference.
Hi All, My code is just updating the else condition if the value is matched. i want to give the error message as well.var server = request.split(',');for (var i = 0; i < server.length; i++){var gr = new GlideRecord("u_server_details");gr.addQuery("u_...
Hi all,When we click on OOB Copy incident UI action it will create new incident by copying some field value from old incident form. In our case the assignment group field value also got copied from old incident to new incident from, but the assignmen...
Hello All,I have an requirement to Populate CC on email Client template based on Assignment group of Incident and this is alone for Single group (Database) , So if incident is under database group and when we use email template there we need to popul...