You must fill out the risk assessment near the bottom before requesting for approval

[ServiceNow Use6]

Hi @Mark Roethof @Maik Skoddow @Dan H  ,

Can you please let me know why I am facing this error "You must fill out the risk assessment near the bottom before requesting for approval"

Regards

Suman P.

[VaranAwesomenow · Accepted solution]

Its OOO functionality, before requesting approval on a change request, risk assessment have to be filled out based on the assessment ServiceNow assigns risk to a change, which is needed for approvers to make the right decision during approval process.

[ServiceNow Use6]

Hi Anil,

Where would be that? Is it different than what i have shown in the picture?

Regards

Suman P.

[VaranAwesomenow]

There is a related link called risk assessment, if you click on that it opens up a form like a UI page and with questionnaire, you need to fill that.

[Dan H]

Hi,

This is OOTB behaviour in the Change Management functionality.

You can see the Related Links: Risk Assessment. Click it and fill out the questionnaire.

Before you can request approval, the risk assessment needs to be completed and the risk calculated.

After that you can click the Request Approval UI action and progress the record.

Further information here:

https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change-management/concept/c_RskAsmtCalc.html 

Please mark my answer as Correct/Helpful based on impact

Regards,

Dan H