Resolved! Knowledge Management Process Document
Hi All, Greetings! I kindly request if anyone can provide me knowledge management process and procedure document. Please do the needful. Thanks and Regards.
Forum Posts
Resolved! Auto numbering populate before form save
Hi Experts, I have a requirement to populate incident number in new record when form load. OOB auto numbering (ie, incident number) will populate after form save. Please suggest any property is there?
Has anyone implemented any kind of SLA/OLA for Problem Management
Has anyone implemented any kind of SLA/OLA for Problem Management. If you have what have you done? If not, have you thought about and decided against it, if so what was the reason against? or for that matter the reason for doing it?
Resolved! How to change 'No matches found' message for a reference field
Hi All, On a catalog item we have a reference field 'System Name' and it references the records from CMDB table. When someone types in reference field it shows the list of matching records. If no record found then it shows 'No matches found'. Can ...
Resolved! Info Message Client Script
I am trying to add a blue bar info message under a field with a client script. I want the info message to be several lines. How can I do a line break on the info message to have the message show on multiple lines? I want it to look like the below ...
Container start and container end not working in service portal?
Hi All, Could you please help in fulfilling the below requirement? Container start and container end not working in service portal. Regards, Akanksha
Resolved! How to display table records in Scripted REST API
Hi, I have been working on the ServiceNow platform for a while and now moved onto the development side (gone though the online training). However I am a little stuck and hoping for help or guidance. I have a script that works in Scripts - Background ...
How to trigger an SLA via UI Action ?
Hi everyone, I have a requirement, where I need to trigger an SLA manually via UI Action. Is this possible ? If yes, how can I achieve this ? Thanks Kevin
How to pass access token dynamically in Outbound Rest API message
Hi Everyone, We need to pass access token value through a post API from one end point to another POST Rest API. Can someone look into this ?
Resolved! Change Type Expedite
I have a requirement to have a change type of Expedite. It basically acts like a Normal change the only difference is it can be approved faster. I created they type and set it up so it used the Normal Change workflow. However when I create a chang...
Inbound action to pull text from subject and enter into field
Hi All, I have some inbound actions set up for till alerts that we receive. An example of the subject is 'POS:SELF-T1183-9999-843-HTTP Connector' I need to extract the 'T1183' from the subject and enter it into the the Configuration Item field on the...
Hiding Field on Record Preview
Hi, I have a Catalog Item that can be viewed by all resolver groups but contains sensitive data in one of the variables. That data should only be able to be viewed by one particular group. I've created a UI policy that successfully hides the field on...
Resolved! Advanced Reference Qualifier for Assignment Groups
Hi All, My first post! I'm working on a Advanced reference qualifier that calls a script include based on a custom field on our incident form called u_restricted. The goal is if that is flagged true on the ticket then the reference qualifier that cal...
Resolved! Where is defined the default workflow for service catalog requsst? How I can change it?
Hello @all, I need to change the default workflow for my service catalog. But I cann't find, where it is defined. The default workflow is "service catalog request" Thank you! Best regards from Munich, Yuriy
"Inquiry" ticket seperate to "Incident" or "Request"
I am fairly new to ServiceNow and have been requested to identify a method to create "Inquiry" tickets when an end-user simply has a question and not an issue / incident or request. The "Inquiry" ticket needs to have it's own pre-fix of "INQ". I thou...