Is there a way to update the 'Update Time' field in 'sys_history_line' table with a past date? I have been trying to perform the same action , in order to produce some test data for my Schedule Job. But when I try to update the specific record with t...
Hi all, I'm trying to find a solution to track the movement of assets between sites in our organisation. I know ServiceNow has the transfer order functionality but I'm struggling to find something with a good user experience. It appears that whilst ...
Hello, I have an extended task table called "Branch Visits" and a form within it that is used for managing a technician's routine branch visit. What I am looking to accomplish is to automatically generate a pre-defined checklist that appears on the...
We want to stop ordinary users from managing CI relatiosnhips. Can we hide the + button? Depending on role?
Hi all, I'm busy working on a requirement for cross-domain approvals; the approvals for this change process require approval to be sought from several different domains that essentially move up and down the domain hierachy chain. We are using domai...
In Kingston, I am trying to migrate several catalog items from the old CMS catalog to the Service Portal Catalog. I have noticed that the variable's width does not appear to be applied in the service portal catalog items. Variables that should only b...
Hello All, There is a requirement to copy the attachment from RITM to Catalog Task using workflow. I could see more community answer to do that using after Business Rule in task form, but I have been asked to do that using workflow. I tried replicat...
Hi there, We've recently implemented ETA times in our Incident Managements and I'd like this to be highlighted when the time approaches: As you'll see bellow, the ETA (last column on the right) represents a time which an update must be provided by to...
Hi All, How can we remove the duplicate values in List collector, type is service catalog. ex: 1) USA 2) USA 3) India 4) Germany Here is a two choices of USA But we need to be showing one record of USA choices
Hello, I wrote a script where I can check if a record exists with the following condition and it is not able to find. var methods = new GlideRecord("incident"); var returnValue = methods.get("caller_id", "Bud Richman"); gs.addInfoMessage("the record ...
I need to show the parent RITM number in the Related lists in the catalog task form. Please help me in this. Thanks, Regards, Saloni
Dear expert,Is it possible to change the incident notes to a rich text box?Then we can type texts and paste screenshots in one box.Thank you!
i want a button of my choice to every record on list layout PFA for reference
Hi I need to enable virtual agent for particular item so that it ask question for particular form .If you see below workflow screenshot for order item conversation there is decision whether there is va support or not??. (function execute(...
Hello, I have a field of type 'Image' which can take an image. I want to display this image on a widget I have. I tried showing it on the widget but it gives me a sys_id instead. How can I show it ? Thanks
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