Hello Team, I have to schedule one report twice in a month which should have incidents opened for last 15 days (last 15 days option is not available) and first time job will run on 15th (incidents opened between 1st-15th), second time it will run on...
I am asking this question in a very basic way, please answer it in simple terms. I received an enhancement to remove an approval requirement from a form in the service catalog. I assume I should open the workflow and make the change there. I have ...
Hi all, First of all, great forum!! I love the content posted here, its sparked a lot of ideas for me, so thank you Secondly, i am using SN OTB, i want to make the assigned to lookup display only the members of the assignment group selected. I am a ...
Hi, I have added one new date field "Estimated Delivery" to one of our RITM Catalog, now I would like to display the same field in Service Portal of the end user so that they can view the value updated in this field. Currently our Service portal is d...
Hello , Is there a working solution to autoclose incidents after 5 business days excluding weekends and holidays? I have searched other community topics but any of them not working The best solution is to created a scheduled job fired daily and check...
Hello Everyone, we are using data source to update our computer information , there is an custom field called last boot up which is updating correctly in the record but it is failing to get updated in the list view I had verified ACL's , BR's and Cl...
i am trying to add an interactive filter to a dashboard . i create a report on incident table with no filter, just basic. i create an interactive filter with choice type for the field category. i create it but when i add it to the dashboard , for any...
Hi All, I have a custom table in custom application. In that custom table i have one related list. Before EDIT ui action was not visible. Then i tried unchecking the "omit edit button", still the ui action was not visible. Then i tried "enable edit"...
Dear Experts, I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_ty...
Can someone provide documentation on the out-of-the-box capabilities/features of "Availability Management" TIA.
I want to create the related list(Relationship) on change table as approval-attachment and it should shows the attachments attached while approving and rejecting the change request.
HI all, In catalog task i need to create a new related list. In that related list other catalog task from the same requested item needs to be listed. For example, I have a requested item and it contains 8 catalog task. Now if i open any task from the...
I understand that we have Change Models in ServiceNow. And Change Models can define what states we want and what transitions we want between them. However the documentation for adding a state given here: https://docs.servicenow.com/bundle/rome-it-se...
My requirement : I have created choice field with 0,1,3,9 choices. i need to multiply with 10 and caluculate total value and display in Total field. If user selects 3 in first field i need to multiply with 3*10 and populate total value into Toatl fi...
Hi All, When customers clicks "On Call Schedules" a list of all on-call schedules is displayed. When "Roster and Escalation details" Link in click for roster, you get this window:- Is it possible to add other Details for the person on-call such as M...
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