Resolved! How to add column fields in List view - In Portal
Hi, How to add more columns here -closed date, Created By, Opened By
Forum Posts
Script to find whole word within a string.
Hello,I'm looking for help on how I can find a whole word within a string using a before business rule. Basically here's my scenario:If the word "test" is in the short description field the business rule needs to run. I am not able to get it to only ...
Agent Workspace- Create Request Button
Hi Team, I am trying to redirect the page to a specific catalog( custom catalog)when we click on create request button on the Agent workspace. As we have oob button script it is redirecting to the service catalog. If we change the code to a specifi...
REST API : Is there a way to get incident details by case number
Is there a way to get incident details by case number using REST API?I only see once can provide incident/{sys_id}, I was wondering if there is any thing like incident/{case-number} instead. Also, one can see that GET incident?number=xxx is present, ...
Resolved! Trigger a workflow from inbound action
HI friends, I want to trigger a workflow from inbound action. Can some one give me the lines of code plz. https://community.servicenow.com/community?id=community_question&sys_id=ffc5c721db1cdbc01dcaf3231f9619b6 i seen this link, but i am doubtful th...
Resolved! how to Add a state to the change state model
I added two states draft and work in progress as the process given in Add a state to the change state model in my case the first step is draft and second state will be work in progress after that there are other states i have to do in a way that ...
Incrementing a Number
Hello,I am wanting to increment a field by one in a UI action that I am using. I think I need to write this in my UI action something similar to:current.u_number = getNextObjNumber();However, I don't want the next object number as this will just give...
Resolved! Is it possible to remove UI action for 'Add all' button on Configuration Item sys pop-up.
Hello Everyone,Where can I find the UI action corresponding to 'Add all' button on Configuration Item sys pop-up which was launched by clicking the 'Add' button on Affected CIs related list on a Change Request. It is basically to choose and add the C...
Resolved! Hide 'options' above checkboxes
I am creating two checkboxes, but when I do so, it puts the label of 'options' above it. I want to remove this. I know I can put a label above it for my own custom text, or I can put the first checkbox in a container, but I do not like either of thos...
Sync issue in State and incident state field
Hi, There are two fields- state and incident state. These two are supposed to sync and have the same values. We have an issue in this. See below. In 1, the incident state field is in sync with state field. However, when the state is changed to pendin...
How to report on incidents opened by a particular group?
This question was asked in previous releases when you could reference a javascript business rule to filter your results, but has since become unavailable with newer releases. We are using Kingston. So, how would one generate a list of incidents tha...
Resolved! Process flow does not show check marks for previous states
Running in Helsinki and going nuts trying to figure out why the process flow does not work consistently.I have a process flow setup on the dmn_demand table. I have a total of 7 process flow entries for the dmn_demand table. I cannot, for the life...
Resolved! Need to cancel submit a form using glide ajax
when a user enter a short description which is already exists,then form submission should aborted. i am using on submit client script and glide ajax. all i want to cancel sumission on the basis of result from script include. how is it possible plz su...
user cannot see a category
I am currently at 1 year of experience using SN.And today I ran into this weird situation.There is a user that is not able to see a specific "Category" in our Catalog.This "Category" has no roles and other users can see it.This user is member of a gr...
Resolved! How to make Risk Assessment Mandatory on Change Request, before submitting for approval
I am trying to force users to complete a risk assessment on Change Request, before it can go for Approval. I would like to use the functionality from the 'Calculate Risk' UI Action, which checks for a completed Risk Assessment. If one hasn't been don...
