I need to stop users having "itil" role should not be allowed to edit the "state" field in list view of CTASK. This is done using ACL. But there is an action if I right click --> it says "Close task" ---> this is changing the state to "Closed Comple...
Hi legends, I have a catch all "assignment rule" "Default Use Regional ServiceDesk" that assigns all user requests directly to their local service desk. I have a new catalog item with a "multiple choice" variable "please_tell_us_what_you_need" , I wa...
I would like to disable one of the change model transitions which is OOB. But I don't find the active field inorder to deactivate it. Only option I have over here is to delete. But I don't want to remove since it is OOB. Kindly let me know what can b...
I am trying to create a standard change request record using script. But the change is getting created as a normal change. var chg = new GlideRecord('change_request');chg.initialize();chg.type = "standard";chg.std_change_producer_version = '16c2273c...
To import specific users data from active directory to user table in servicenow. Is it possible to import specific users from LDAP
Hi All, I have hide attachment filed using business rule scratchpad and on load client script its working fine , Now my requirement is payment is ACH or wired then bank form has to visible and mandatory in new state only, for with i have written ui p...
Hi, Now I am working catalog item, In catalog having 20+ check boxes .Based on question choices I need auto check(true) the check boxes. For this I wrote client script. But when I am selected question choice the only one check boxes. its first check...
I have enabled Dynamic translation setup in our instance and its working fine in form level. But, The translation icon is not visible in Service portal. Please help me to configure this. Thanks
Dear community, Can we have the Virtual agent auto-popup without the user having to click on the chatbot when he lands on the portal - for example on the Employee Service Center portal. If yes, what are the configurations to do? Cheers, Anish
Hi folks, I'm looking to define the default value for a reference variable on a catalog item based on if the person logged in completing the form matches the assigned_to of the computer asset. The variable is referencing cmdb_ci_computer table and ...
Hello Experts, "Admin Overrides" on ACL seems to be flat-out not working. I am an admin. I have an ACL with Admin Overrides = True, yet I cannot edit the record. However, when I set the "Script" field to "answer = true", I can edit the record. Am I m...
Hi, I was thinking to write a before transform script, so that the transform map runs on a field only on insert and not on update. We have a field called 'information' and i want to update the field to 'aar integration' only on insert and leave as is...
Hi ALl, we have a situation where in the HTML tool editor options on the knowledge article have gone missing and are not consistent. Kindly take a look at it below :
Hello Folks, As of now our SLA clock pauses only on Hold Awaiting Caller, Awaiting Client Availality and pauses on Resolved state. I would like to know what is the industry standards that they practice for pausing the clock. Often times tickets brea...
I used this script to generate request and its respective task from Scheduled Job var cartId = GlideGuid.generate(null);var cart = new Cart(cartId); //give sys_id of catalog itemvar item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);cart.setV...
