Hello, How to delete field from Available field in form layout? I created filled but mistakenly I select wrong field type so I want to delete this field so how can I delete from available list? Thanks & Regards Shraddha Desai
Hi All, I am able to produce all fields from table using scripted rest api. What is the code or syntax to fetch some specific columns only? Thanks, Tara
Hi Experts, I am not sure its a expected behavior OR I missed something. In dictionary I used attribute is_searchable_choice=true for choice field it is working fine in native view but not in agent workspace. Not able to search for the field in ag...
Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...
Hello! I know that Comments are passed from parent to child within Incidents, and I understand why this works when it is the agent passing information down through the chain. But I am wondering what others are doing regarding updates from customers....
Hi everyone, I'm having a requirement is that to send a reminder email to recipient if they have not taken any action via the first email sent out for a period of time such as for 2 weeks. The email will trigger an inbound action to update a field va...
we are using below email script , when we click on 'Take me in to the incident' its navigating to itil(native view). kindly help me to redirect to portal view . email script - (function runMailScript(current, template, email, email_action, event) ...
Hi All, I have a requirement to copy attachments from RITM to SCTASK and vice versa. I understand achieving this via BR always creates a loop. So, I have created a relationship that shows SCTASK attachment on RITM. Now, we also wanted to show these...
I have created two UI policies on "sc_task" table as follows 1) Name/Short Description = Show Priority for Request Something Else Order = 100 When to Run = "Request item.item" is "Request Something Else" UI policy Action = priority field to make vis...
Extend a Script Include for ex ABC in a new Script Include and show how can you use a function existing in ABC inside a function of new Script Include
Classless Script Include and use it to create Incident whenever any new issue is created in the system
Hi, Can anyone tell me how can I add choices to input type Integer? Regards Suman P.
Has anyone been able to get a Flow to trigger by an event (sysevent table)? I was trying to trigger by a record insert on that table with the Name matching the event name, but the Flow was not triggered. Thank you, Adam Robbins
So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I rig...
Hi guys. I need help in with my requirements. Currently, user can cancel the SCTASK without adding a note on why it is being canceled. We need to make sure that the ADDITIONAL COMMENTS field will become MANDATORY ONLY IF the SCTASK is being cancel...
