You must link an Incident to an Emergency Change in the "Incidents Fixed by Change" tab at the bottom

ServiceNow Use6 · ‎04-14-2022

Hi,

I am creating a brand new Emergency Change and when I was creating one, when I click on Request for Approval, I am getting this error. You must link an Incident to an Emergency Change in the "Incidents Fixed by Change" tab at the bottom. Why should link an incident anyway? Kindly help.

Regards

Suman P.

Anil Lande · ‎04-14-2022

Hi,

You can associate more than one incidents with change by below:

1. Open Incident which you want to map with change request.

2. Scroll to Related records tab and update the Change request field with your change number.

Also you can add incidents by clicking on edit button in 'Incidents fixed by Change' related list.

Thanks,
Anil Lande

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Thanks
Anil Lande

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Mark Petras · ‎05-02-2022

I would like to make my emergency changes require an incident. Would this be done with a business rule?

connorlyons · ‎05-18-2025

Hi @Mark Petras,

Navigate to: System Definition > Business Rules
Click New, and configure:

Name: Require Incident for Emergency Change Request
Table: Change Request [change_request]
When: Before
Insert: TRUE
Update: TRUE
Condition: current.type == 'emergency'
Script:

if (!current.incident || current.incident.nil()) {
gs.addErrorMessage("An Incident must be linked for Emergency Changes.");
current.setAbortAction(true);
}

Best,

Connor Lyons

Consultant at Infocenter

CSA | CAD | 15x CIS

LinkedIn

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