Photos from Knowledge14

You have probably seen the mass of photographers and media people roaming around taking pictures on the ExpoNow floor and in the keynote, sessions, and labs. Good chances are that you are in some of t...

Need to Know for Wednesday at Knowledge14

We hope you enjoyed Frank's keynote and day one of labs and breakouts. And there is a lot of great content still to come! Updates and reminders for tomorrow's events below:Reminder: Session Changes. P...

Live Blog: CreateNow Hackathon 2014 [Archived]

Follow this blog for continuous updates, stories and scoops directly from the Moscone Center in San Francisco, where Allan Leinwand announced the winning team. This Live Blog ended May 1st, 10.30am PT...

K14 Hackathon Creators, Get Ready To Rumble!

YES! We are just hours away from the start of the Knowledge14 CreateNow Hackathon. The assignment: Come up with a functioning app that makes best use of the ServiceNow Service Automation Platform. It ...

Everything changes, but remains the same in Service Management.

In Service Management - a reactive world of constant change - what has remained the same forever? Yesterday I went to the NetworkingNOW session at #Know14 to meet ServiceNow customers and talk about c...

Need to Know for Tuesday at Knowledge14

Knowledge14 is officially off to a great start and we hope you're ready for a week packed with hands-on training, networking, and informative presentations. Updates and reminders for tomorrow's events...

Knowledge14 Hackathon: Leftover brings Team

Last year, we celebrated the first edition of CreateNow Hackathon, allowing anyone to form a team and explore the limits of what can be created on the ServiceNow platform. Among the contenders was a t...

Need to Knows at Knowledge14

Welcome to Knowledge14! We hope you're as excited as we are about all of the great content, networking and events coming up this week.We will keep you apprised regarding any session changes.Here are a...

How to #Know14 Like a Real San Franciscan

I am an unabashed fan of all things San Francisco. When I landed here in the City By The Bay over a decade ago, I knew I had found my home.With Knowledge invading my home this year, I have frequently ...

Let's Get Ready to Create - Want Some Tips?

The second annual CreateNow hackathon is almost here! We are looking forward to seeing hundreds of ServiceNow Creators on Tuesday and are very excited to see your creations!For those of you new to the...

Never Fight a Land War in Asia

3 out of 4 startups will never make it. Even fewer will become breakout successes. But the moment growth turns the corner of the hockey stick, it is time to grab a hold of the bull rope and try to avo...

Why is the age of Service Now?

Frank Slootman is right; the Age of Service is Now. But what defines that age? History informs our present and future. In a social context, or with hindsight, major inflection points can be quite clea...

Partners Play A Big Part In Knowledge14

We're finally at the eve of Knowledge14 and I feel as though I've blogged about most things associated with the event, ranging from attending through to working out which breakout sessions to attend. ...

Lagging performance? Leading indicators!

In my previous blog, I talked about how ServiceNow Performance Analytics (PA) can serve as your organization's Sat Nav. If deployed effectively, PA will help steer the organization towards improved pe...

Find our Community Experts at Knowledge

We are always working on new and interesting ways to get ServiceNow-related information to you and making the community user-friendly. Little do you know, we actually have a whole team of community ex...

Find the NowGuys

Our favorite NowGuys are going to be all over Knowledge14. For those of you who don't know who the NowGuys are, they aren't a bunch of people dressed up in polo shirts and black jeans. They are the ma...

Knowledge14 Is Content Rich, But How Will You Consume It?

When looking to highlight some of the breakout sessions at Knowledge14 one quickly realizes that it's not an easy job to do. How does one select circa 30 breakout sessions from 200 when over 90% of th...

Your ITSM Maturity Assessment Should Be About Improvement Not Assessment

In my experience, people who work in IT love statistics. They love to know how many people (in percentage terms of course) are doing this and that, and how they themselves compare against their peers....

Connect with Community Members at Knowledge14

During Knowledge14 you are going to be doing a lot of chatting, collaborating, and networking. I expect everyone to come prepared with a stack of business cards to pass out and be ready to leave the c...

ServiceNow to Live Stream Knowledge14 Conference Keynote Presentations

Each of our Knowledge14 keynote presentations will be webcast live form the Knowledge14 ® conference on April 29, 30 and May 1, 2014. "Defining the Service-Oriented Enterprise" - Frank Slootman, Servi...