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Session Code: KBP1667
Presenter(s): John, Laurie, Geetha, Jason, Fawn
Company(s): ServiceNow, ServiceNow, Franklin Templeton Investments, York Risk Services Group, Huntington National Bank
Abstract:
In financial services, organizations have made great strides in providing their customers with a seamless set of digital-first experiences but have lagged in providing the same consumer style experience to their own employees. With about 40% of the financial services industry’s workforce being made up of millennials, this means reimagining the employee experience will be critical to attract, engage, and retain top talent who thrive on digital-first experiences. Hear from a panel of customers who have transformed their employee experience and made it easy for employees to get the services they need, so they can focus on providing a better customer experience.
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