A Quick Survey on Knowledge Article Organization & Navigation
Have you ever opened a long knowledge article and wondered, “How do I quickly get to what I need?”
That question is at the heart of what the Knowledge Management team is exploring as we look at Tables of Contents (TOCs) and overall article organization — and your perspective is essential to getting it right.
We’re running a quick survey to understand how TOCs actually work in the real world:
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When they help (and when they don’t)
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What problems they’re expected to solve
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Where better structure could make articles easier to use and maintain
Why this is worth your time
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About 10 minutes total
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~20 questions, mostly simple, close‑ended
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Designed for anyone who creates, manages, or uses knowledge articles
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Your responses directly influence future Knowledge product decisions
Even a few minutes from you helps ensure that future improvements reflect real customer need — not guesses.
👉 Take the short survey and share your perspective
Thanks for helping us build clearer, more usable knowledge experiences for everyone.
