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Sneha K
ServiceNow Employee

Hello Knowledge Management Community!

 

Thank you to everyone who has already shared their feedback—we’ve received many thoughtful responses so far! If you haven’t had a chance yet, there’s still time to make your voice heard.

 

We’re working on a consolidated performance metric for knowledge management and want to understand what really matters to you, our customer. Our quick survey includes 23 questions (mostly multiple-choice) and takes about 10 minutes—perfect for a coffee break!

 

Survey Details:

  • Date: January 2 – January 15, 2026
  • Duration: ~10 minutes
  • Where: Survey Link
  • What you’ll do: Answer 23 quick questions

Your input will help us create meaningful measures that make knowledge management work better for everyone in 2026 and beyond.