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Accounting for Missing Knowledge Article Content

drosenst2
Tera Contributor

How do you all account for missing content in your knowledge base? I've used a form where end users can report missing knowledge with an intake form. Where do you all put that if you use it? Is there a way to put it at the bottom the Now Assist search results? 

 

Proactively, how can you leverage data and AI to do that? Knowledge Center? Is there a normal cadence to do this? 

 

Thanks as always

1 REPLY 1

andreababch
Tera Expert

We use a catalog item, flag and kft to support adding items in different scenarios