How do you route Knowledge notifications when an article author may go to another dept. or leave?

[SuzyH_]

What if you have an article author who moves to another department or leaves the company and should no longer be getting email notifications about the articles they wrote?  How do you handle things like feedback and update emails?

[Kieran Anson · Accepted solution]

The advanced knowledge management plugin introduces the functionality of 'Ownership groups' which help mitigate this exact issue. Although you can still leverage notifying authors of articles they're responsible for, an ownership group allows a much broader group to be responsible for the upkeep of the content. Ownership groups (servicenow.com)

[Eoghan Sinnott]

One report I've added to our "Content Health" dashboard is for 'Inactive SMEs'. This shows published articles where "Contact - Active is False". So if your User records are kept up to date this will show any articles that have a contact with a deactivated profile.