Hi everyone,
I’m looking to understand how the ServiceNow Knowledge search engine works, particularly how it matches a user’s query to knowledge articles and ranks the results.
Which article fields influence search relevance- is it the title, keywords in the body or metadata?
Does adding relevant terms to the Meta field improve an article’s searchability or ranking?
If so what are the most recent recommendations/ best practises for using it?
Also will answer differs between standard Knowledge search and AI Search?
Thanks a lot
