We have recently discovered some of our knowledge articles have lost their attachments. We are trying to figure out why. A couple months ago, we purged our incidents. Many of those incidents had articles attached. Those articles may have had...
I received this question in one of the Knowledge Management Acadmies and followed up with the Employee Center team for guidance. Employee Center does require a login. In order to use public knowledge articles with Employee Center, customers would n...
can read and cannot read fields are not visible on the knowledge table form view even admins1. I have checked form lay out fields are added.2 checked ACls there is no active acl on the filed level 3. checked UI policies and UI actions no luck. what c...
We would like a wiki type of knowledge to be set up to help guide our internal users. It will be similar to docs.servicenow.com that table of contents are displayed on the left side of the screen, and individual documents displayed on the right. Does...
As a KM Manager, there are tons of things I'm doing as I'm setting up kbs, article templates, etc., in order to institute using KM and kbs within my org. I have 100's of roles and several added as I've been going through learning and creating for pr...
