ServiceNow Document Management and ServiceNow Knowledge Management
What is ServiceNow Document Management and what's the difference between it and ServiceNow Knowledge Management
Forum Posts
Resolved! I want to sort the items displayed in the category picker.
Is it possible to sort the category items that appear in the category picker, which is selected when creating a knowledge article?If so, how?I am having trouble because they are not sorted in ABC order or by number.
Resolved! How do you route Knowledge notifications when an article author may go to another dept. or leave?
What if you have an article author who moves to another department or leaves the company and should no longer be getting email notifications about the articles they wrote? How do you handle things like feedback and update emails?
Hyperlink on $knowledge.do
Hi when the knowledge base is selected from the page https://dev.service-now.com/$knowledge.do , can we createa Hyperlink on the next page https://dev.service-now.com/$knowledge.do?sysparm_type_filter=all&sysparm_kb=which will navigate to knowledge p...
Import of bulk word documents into knowledge articles via Rest Integration
We have a requirement that to import bulk word documents into knowledge articles in servicenow using rest API Integration. Could anyone please help me the script and steps in Detail to complete this integration. @Abhishek_Thakur @AG - LearnNGrow @Ank...
Remove file format from attachments in Knowledge Articles
In a public knowledge article that is available in the Support Portal you are able to remove the file format for attachments or linked documents ( .png , .pdf etc)See attached image. My question is if there is any way to automate that process in serv...
Reporting on Knowledge Articles - Version Performance
Hello all, I am looking to create a report looking at our knowledge articles, and somehow being able to compare the Useful Count on the most recent version compared to previous versions. Is there a way to do this? So each time an article gets updated...
Users cannot use an article template in scoped app
Hi all, I have created some article templates: I also created a Knowledge base, and contribuitors groups.When i imperson a contribuitor users, I can create a new article using any of global templates (example with How do I?)But, when i try to use "Te...
Do attachments of knowledge articles get removed when a new version of an article is created?
We have recently discovered some of our knowledge articles have lost their attachments. We are trying to figure out why. A couple months ago, we purged our incidents. Many of those incidents had articles attached. Those articles may have had...
How do show public articles on Employee Center?
I received this question in one of the Knowledge Management Acadmies and followed up with the Employee Center team for guidance. Employee Center does require a login. In order to use public knowledge articles with Employee Center, customers would n...
can read and cannot read fields are not visible on the knowldge table form view.
can read and cannot read fields are not visible on the knowledge table form view even admins1. I have checked form lay out fields are added.2 checked ACls there is no active acl on the filed level 3. checked UI policies and UI actions no luck. what c...
Resolved! Could Knowledge be configured to support Wiki and similar to docs.servicenow.com?
We would like a wiki type of knowledge to be set up to help guide our internal users. It will be similar to docs.servicenow.com that table of contents are displayed on the left side of the screen, and individual documents displayed on the right. Does...
KM Roles
As a KM Manager, there are tons of things I'm doing as I'm setting up kbs, article templates, etc., in order to institute using KM and kbs within my org. I have 100's of roles and several added as I've been going through learning and creating for pr...
