Import of bulk word documents into knowledge articles via Rest Integration
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06-10-2024 10:22 AM - edited 06-10-2024 10:25 AM
We have a requirement that to import bulk word documents into knowledge articles in servicenow using rest API Integration. Could anyone please help me the script and steps in Detail to complete this integration.
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06-11-2024 12:17 AM - edited 06-11-2024 12:18 AM
Hi @venkram ,
Try Easy Import
Knowledge articles can be imported using ServiceNow's standard template-based functionality called Easy import. This approach is good if you have sizable articles that must be imported in bulk.
Procedure
- Navigate to Knowledge > Articles > All. Right-click on the list header and select Import.
- Click the Create Excel Template button to generate an import template.
- Download and fill in the template. The template ships with a Quick Start Guide on the first worksheet tab. Capture all HTML text under the column Text.
- Upload the template file and click the Upload button. Upon completion, a pop-up window appears with a success message. Click on the Preview Imported Data button to review the imported articles.
- Review imported article rows for data accuracy and click on the Complete Import button at the bottom of the rows to finalize the import process.
- Upon completion, you should be able to see all recently imported articles.
OR TRY THIS :
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