KB Anyone knows if it is possible to limit the amount of rating a person can do on one article

[Alexander17]

Hi there,

We have a requirement to limit the amount of times that an employee can rate the same article. Standard, the employee can give unlimit times a rating on the same article.

Any one is facing similar issue?

[Anurag Tripathi]

Looks like its been discussed and no solutions

User is able to rate an article multiple times - ServiceNow Community

You can use the Idea Portal to add this as a product enhancement

[Ashley Snyder]

Can some more context be provided on the use case? If you're not using versioning, and the article is updated, is the employee not allowed to rate the "new version" of the article? In the case of versioning, they would be rating the latest published version of the article.

We do not have any out-of-the-box capabilities on this, but are welcome to feedback. In the meantime, you could create a business rule or other business logic on the kb_feedback table to prevent records being inserted if they're within a certain time frame or article version.

[VaishnaviK43271]

Yes, this is a very common requirement, and you are right that standard, out-of-the-box ServiceNow allows employees to rate the same article unlimited times.

Solution :- create business rule for the Knowledge Feedback table 

I have attached the screenshot below .

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