Knowledge Article Creation import from gDocs
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3 weeks ago
How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?
I'm looking to learn about this feature import from gDocs to create articles. Are there any best practices, tips, or tools that can help streamline this process? Any advice would be appreciated!
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3 weeks ago
The Import from gDocs right-click option appears when the Multi Provider Document Services Framework plugin is active: com.snc.multiprovider_documents, and Google Drive is configured for Document Services on the instance.
It is not a standalone Knowledge Management feature. It surfaces as part of the broader Document Services / Google Drive integration.
If that plugin and integration are active, the import option should pull Google Doc content directly into the article body. Formatting fidelity will depend on the complexity of the source document. Basic structure should generally carry over, but complex layouts, custom styles, tables, and images may need cleanup after import.
If the plugin is not active and you are still seeing that option, I would check with your admin to confirm what is installed or customized in the instance.
For anyone who does not have this integration, the OOTB Knowledge alternative is the Import Articles module, which supports importing Word documents, so the usual workaround is:
Google Doc → download as Word .docx → Import Articles → review/clean up → publish
https://www.servicenow.com/docs/r/servicenow-platform/document-management-services/google-drive-inte...
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3 weeks ago
Are there any best practices, tips to generate templates to create Knowledge Article using import from gDocs
