Access to Make this Current button on articles

laura_p
Tera Contributor

In the ServiceNow documentation, it says the roles required for Make this current button to revert to an outdated article are knowledge base owner, knowledge_manager, and knowledge_admin. 

 

After we enabled Ownership groups, this seems to have changed. I verified as well when I was working in a developer instance to test, I found that the Make this current button is also available on an article for those who are in that ownership group of the article and have the knowledge role.

 

Checking to see if ServiceNow just didn't update their documentation, or if there's something not working as intended?

1 ACCEPTED SOLUTION

Voona Rohila
Kilo Patron
Kilo Patron

Hi @laura_p 

Check this link Ownership groups

 

As per the OOTB Logic, Ownership group members also have access to 'make this current' button.

VoonaRohila_0-1752678593731.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

View solution in original post

8 REPLIES 8

GlideFather
Tera Patron

Hi @laura_p 

can you please simplify the question?

Roles required: knowledge base owner, knowledge_manager, knowledge_admin

Source: Revert an outdated article to the current state

 
 
 
 
 
 
 
 

 

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


My question was if users in the ownership group are supposed to have access to Make this current button. Documentation, as you have shown in your screenshot, assumes they do not. Since users in the ownership group on our instance do have Make this current. This confused me as to if something was broken or if the documentation was not updated.

 

However per @Voona Rohila post shows the OOTB logic that ownership group users do have access to Make this current. So my guess is that the documentation just hasn't been updated.

 

Voona Rohila
Kilo Patron
Kilo Patron

Hi @laura_p 

Check this link Ownership groups

 

As per the OOTB Logic, Ownership group members also have access to 'make this current' button.

VoonaRohila_0-1752678593731.png

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP

Looks like they just didn't update their documentation to include members of the ownership group having this ability.

 

Thank you.