Apply Can Read Criteria to Knowledge Categories and Child Categories

[Lauren Methena]

Hello! We are trying to apply CAN READ criteria to knowledge categories and knowledge child categories within a knowledge base in order to limit the user audience that can access the articles in those categories.

I've read info from years ago that this wasn't an option. Now we're being told it is an option, but I'm having trouble finding documentation on how to make this happen.

Currently, we're missing the "can read/cannot read" fields on the knowledge category tab form within the knowledge base. (Being told we should be seeing them in this screenshot.)

Does anyone know where in the configuration we could add these labels/fields to this tab or if there's a plugin or something that needs to be turned on/applied to make them appear?

Thank you!

P.S. Here's one of those old articles that offers a workaround, but I haven't been able to find any more current info.

https://community.servicenow.com/community?id=community_question&sys_id=615a5964dbf8f388a39a0b55ca96...

[Tim Deniston · Accepted solution]

I don't believe it is possible at this time. There is an idea in the Idea Portal where you can upvote it, which will help ServiceNow know that it's a needed feature that is in high demand. 

User Criteria on Knowledge Category level

[Lauren Methena]

Thanks, @Tim Deniston ! You are correct. A little more digging - the person I worked with was thinking of the SERVICES. You can apply CAN READ criteria to service categories. Now we know. 

Thank you for chiming in!

[CelesteTroxell]

I saw another post in which you discuss doing this per article and I know how to do that. Do you know if this is available yet at the category level? I don't believe it is, but wanted to ask you since you were asking the same question about a year ago!

[Tim Deniston]

The idea page for this has changed. It can currently be found here: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=13135fbbdb364810d82ffb24399619ab&s...

The idea is "in consideration" at the moment. Hopefully enough people up-vote the idea to get SN to do it!