Apply Can Read Criteria to Knowledge Categories and Child Categories

[Lauren Methena]

Hello! We are trying to apply CAN READ criteria to knowledge categories and knowledge child categories within a knowledge base in order to limit the user audience that can access the articles in those categories.

I've read info from years ago that this wasn't an option. Now we're being told it is an option, but I'm having trouble finding documentation on how to make this happen.

Currently, we're missing the "can read/cannot read" fields on the knowledge category tab form within the knowledge base. (Being told we should be seeing them in this screenshot.)

Does anyone know where in the configuration we could add these labels/fields to this tab or if there's a plugin or something that needs to be turned on/applied to make them appear?

Thank you!

P.S. Here's one of those old articles that offers a workaround, but I haven't been able to find any more current info.

https://community.servicenow.com/community?id=community_question&sys_id=615a5964dbf8f388a39a0b55ca96...

[CelesteTroxell]

Ok thank you! I will vote for the idea. Question though. If I have a need to hide categories and I can't do it at the category level.... Do you know if I go through each article within a category and set it to 'cannot read' for a certain group, if that would then hide the category itself since all articles are hidden?

[CelesteTroxell]

I guess I won't be voting! You must be the customer administrator to submit ideas and vote. I will attempt to find out who that is for our company.

[Felipe Vilela]

Unfortunately OOB is not possible. What I have done is creating a custom field at the category level holding the user criteria that can read the articles that are inside that category. After that developed a BR that modifies the OOB "can read" of the articles of that category and finally made a recursive function to apply the same "can contribute" for the X subcategories (and all the levels). I dont like this approach because you go away from the OOB, but the other option of having too many KB is really difficult to administer and maintain.

[Ashley Snyder]

Yes, please upvote so the product team can gauge the level of interest for this functionality from the community!