Articles stuck in Pending Retirement

Maura
Tera Expert

We have some knowledge articles that were inadvertantly approved with a Valid to date that has already passed or is coming up quickly. I checked them out and corrected the Valid to date but now there is a rogue version that is stuck in Pending Retirement. So it'll be something like this:

KB 012345 v. 1 Outdated

KB 012345 v. 1.02 Pending Retirement

KB 012345 v. 2 Published

We also have an example with an article that has been retired and still has a version that is Pending Retirement.

Has anyone had a similar experience and know how to correct it?

1 ACCEPTED SOLUTION

Thanks Sachin. 

I also just discovered that if you retire the published article then republish it and it will fix the workflow. 

View solution in original post

3 REPLIES 3

sachin_namjoshi
Kilo Patron
Kilo Patron

You can run a fix script to retire these KB articles.

We also faced similar issue and fix script worked for us.

 

Regards,

Sachin

Thanks Sachin. 

I also just discovered that if you retire the published article then republish it and it will fix the workflow. 

Can you please share the fix script to move the Knowledge from Pending retirement to Retire ?