Resolved! Import PDF or HTML files into knowledge articles
We have a requirement to migrate knowledge articles from a third-party tool to ServiceNow.The third-party tool can export articles only in PDF or HTML format.
Forum Posts
How to create knowledge articles from PDF content? (PDF not as attachment)
Hi all, How to parse the contents from a PDF and create articles from it? Is it possible? NOTE - The requirement is not to attach the PDF into the article. Regards, Anish
Resolved! Knowledge Block Error
We are running into a problem with Knowledge Block updates. When a knowledge block is updated, KBAs using that knowledge block have to be manually updated to use the new version. Instead, we would like the new version of the knowledge block to be aut...
How to measure incidents resolved with Knowledge Articles
Hello Community, One of the key performance indicators I would like to track is how many incidents are resolved by using existing knowledge articles. Does anyone have any experience in tracking this information and would care to share what their stra...
Navigating serviceNow
Hello, I started learning Technical project management on ServiceNow, and I find it quite difficult to access the Now portal. I mean the actual platform where I can practice all that I am learning on the platform. How do I go about that? @Servicenow...
Resolved! Knowledge management without a professional licence
I work as a knowledge manager creating knowledge articles. I have a professional licence so I can access a different view of servicenow to my end users. My admins say I should be able to create knowledge articles without this professional licence. W...
"Featured" knowledge articles remain on topic pages even if retired
Just a little warning if you've made articles 'featured' on your employee portal. They remain there even if they are retired (at least if you're knowledge admin they do, I haven't tested for the ordinary user). Something for your contributors to che...
Article in Review State
Article is in ReviewUser is the knowledge_manager for that knowledgebaseIn search, user can “view” the article in “Review” We would like them to get the Edit button or create a new button so the knowledge managers can look at the article direc...
Resolved! TinyMCE version 7 Upgrade Path
Hello, we continue to receive feedback from our authors that formatting is the biggest barrier to creating knowledge articles. I came across an upgrade note for TinyMCE, where the ability to include a line height button was added to the core menu ite...
SNOW University Assessment
SCENARIO:Cloud Dimensions finds great value in the metrics provided from the CMDB Health Dashboard, however they want to group several classes together to provide a consolidated view, easier navigation, and more meaningful metrics for the classes th...
Article Preview Template (Sample Text) Posting as a different language
I am currently creating new Article Templates. I am testing the first one out. When I go to create a new KB article I select Create New->select the knowledge base->select the template an Article Template Preview (Sample Text) appears but not in Engli...
Updated Knowledge Blocks not auto-applied to the articles they are used in
We are running into a problem with Knowledge Block updates. When a knowledge block is updated, KBAs using that knowledge block have to be manually updated to use the new version. Instead, we would like the new version of the knowledge block to be aut...
Hi Team,how to get details someone impersonates another person and changes some details for instance
Hi Team,how to get details someone impersonates another person and changes some details for instance?
(BLOG) 🔎 What You Can Really Do With AI Search in ServiceNow
Most people think search is just a keyword box. Type something in. Hope for the best. But after going through a deep hands on AI Search lab in ServiceNow, it is very clear that AI Search is not just search. It is a full blown experience engine that ...
Resolved! Blog posts
Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...
