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Forum Posts

Translation error for lengthier articles (Amaze plug-in)

We are having issues with translating some of our knowledge articles. We have been building out lengthier knowledge articles using the Amaze article builder plug-in, and it seems that when an article is at a certain length or level of complexity, the...

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StuartC by Tera Contributor
  • 340 Views
  • 1 replies
  • 0 helpfuls

Process for new article ideas

Does anyone have a good process for end users to suggest articles not tied to Knowledge feedback. Most people don't leave comments and don't suggest what it is they need or cannot find. How does your organization receive suggestions for articles in g...

JamieSuz by Tera Contributor
  • 1037 Views
  • 8 replies
  • 4 helpfuls

Valid to date for knowledge articles

Hi All, I have a question about a knowledge article not expiring when Valid to date is reached. The original Valid to date auto populates to a year from when an article is published. I extended it by entering a new date and selecting Update. The Vali...

Resolved! When to use the Knowledge role

Hi Everyone, I'd like to know if the Knowledge role is required to create a knowledge article, or is a user criteria defined in the knowledge base sufficient? In what case should I assign the Knowledge role?  Thank you for your answers.

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Knowledgebase for internal procedures

Hi folks, We're currently using the KCS framework to manage a single knowledgebase, where articles are marked either internal or external. While we've explored the idea of separating this into distinct "public" and "internal" knowledgebases, that’s n...

amarks by Tera Expert
  • 855 Views
  • 4 replies
  • 5 helpfuls

Breaking down knowledge silos

One of the biggest barriers to sharing knowledge is "siloing" or keeping information private: some teams will use easily accessible and sharable knowledge bases but a few groups refuse to participate. Instead, they use a different system, keeping the...

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