Knowledge Managers
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Resolved! When to use the Knowledge role

Hi Everyone, I'd like to know if the Knowledge role is required to create a knowledge article, or is a user criteria defined in the knowledge base sufficient? In what case should I assign the Knowledge role?  Thank you for your answers.

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Knowledgebase for internal procedures

Hi folks, We're currently using the KCS framework to manage a single knowledgebase, where articles are marked either internal or external. While we've explored the idea of separating this into distinct "public" and "internal" knowledgebases, that’s n...

amarks by Tera Expert
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  • 4 replies
  • 5 helpfuls

Breaking down knowledge silos

One of the biggest barriers to sharing knowledge is "siloing" or keeping information private: some teams will use easily accessible and sharable knowledge bases but a few groups refuse to participate. Instead, they use a different system, keeping the...

Resolved! Enabling subcategories in knowledge bases

Hello everybody!We have an issue with displaying new knowledge categories in our knowledge base. I am the owner of the knowledge base an I set some of my collegues to be knowledge managers in this knowledge base.I created a new category in the knowle...

Language filter for article searching on Incidents

We are looking for recommendations on how to allow our Incident workers see/attach a relevant knowledge article in a language different than their chosen one on the platform.  We already have articles published in multiple languages.  The issue is th...

KCS and Known Error

Is there anyone who uses both KCS and the Problem Management Known Error Knowledge processes cohesively at your company? We're struggling with how to easily transition from an initial KCS KB to a Known Error KB. The Known Error KB has to be created u...

Resolved! Using images in articles

Hi all  I am writing some guidance for authors and wondered if there is any best practice guidance on use of images? what is the best size (and how to set this), what should the resolution be etc.  Many thanks (in advance) Jo 

Jo_Dunne by Tera Contributor
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  • 7 replies
  • 7 helpfuls

Modifying Accordion Font Size

Is there a way to adjust the default font size for the Insert Accordion feature in the TinyMCE editor? I understand that font type and size can be configured through System UI Properties, but I don’t see any option to change the accordion’s default f...

nebula by Tera Guru
  • 374 Views
  • 2 replies
  • 0 helpfuls

Resolved! Are Service and Service Offerings redundant on articles

Hi.Apologies in advance for asking yet another question, it's a case of a process handed to me with no shadowing, real training, so I'm keeping the lights on and learning as I go. So I'm looking at how our articles have been mapped when people have c...

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RogueFader by Tera Expert
  • 731 Views
  • 4 replies
  • 3 helpfuls
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