Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...
If I create a report with Workflow = Retired it includes articles where version 1 (or whichever) was retired but might now be in version 2, etc. An article that was say version 10 and is then retired shows up in the count as 10 retired articles. Is t...
Hi I am currently looking for the best way to produce a KPI to show the truest results of incident deflection from users not completing the incident form. Has anyone found a way to provide numbers from users who perhaps have found a solution KBA dur...
Hello all,What is the best way to have pre-populated HTML-formatted text display on Knowledge article template fields? I thought this could be accomplished using templates, but I can't figure out how to have pre-populated, standard-formatted text app...
Can you recommend some training or articles that will help people who will be creating dashboards in Platform Analytics understand general data analytics principles?
Hi allI was wondering how people deal with issues/teams, where an analyst will link or attach an incorrect knowledge article to an incident. Example, analyst links an Adobe article to an issue regarding MS Teams. At the moment, I'm trying to push our...
When I go to the Data Visualizations list, am I looking at only Data Visualizations created using Platform Analytics or also ones created from Reports? In the UI Version column, what's the difference between Core and Next Experience?
Hi, I created a new Data Visualization using the Visualization Designer. How do I add a data visualization that's listed on the Data visualizations page (and either owned by me or shared with me) to a Dashboard? thanks in advance,Dan
When we try to add images into an article using Knowledge Center they usually either get stretched out or compressed. Is there a trick to adding images in the Knowledge Center editor or is this something I should try to get developers to look into?
Hello all, we have noticed that on our older custom knowledge templates, the knowledge form has a tab under Related Lists called Connected Content and you can use this to connect the knowledge article to a Taxonomy Topic. OOB template knowledge form...
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
In the Knowledge Center workspace, within the Approval tab of an article, there are options available to “Add Approver” and “Remove Approver.” These actions allow users to manually manage approvers for an article.However, in our current process, appr...
Has anyone automated updating the author of a knowledge article to the last person to modify it?
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
Hi all, As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually?
