Good afternoon, We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve. We are a law firm. Are there any other law firms that are willing to share their se...
Hi all, As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually?
Hi folks After Australia Hotpatch 1 release, the search tools on the knowledge base broke. I was able to fix the search for logged in users by re-indexing, but the search tool for guest users is still broken. Does anybody know how to fix this proble...
Is there a way to migrate legacy dashboards to a Platform Analytics dashboard or Reports to Data Visualizations to be used on a Platform Analytics dashboard?
I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Pleas...
Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only?
I have a knowledge owner that wants to get a view count during a specific date range. Is that possible in ServiceNow?
Hi KBMs ! We've created a new article template recently in order to add more fields and functionalities. We didn't want to make these changes in the Standard OOB template so we created a new one called Soutien TI. When I create articles with that new...
Hi all, We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a scrip...
What are my options and formats for exporting KB's en masse, and not just in list format i.e. full articles with screenshots, etc.?
I've built Rich Content Pages before, but it's been a while. I see the tutorial here but is there a good video creation and modification walkthrough? I couldn't find one on you tube. Thanks.
In your experience, how do you all differentiate the browsing/filtering structure for the backend vs. the frontend taxonomy for knowledge articles? Is it exactly the same or different? Do you match that structure in other HR/IT applications across th...
How is the weighting of the fields within an article and the search location weighted when searching for knowledge articles in ServiceNow?
Hi all! Long text coming up Got quite a few questions regarding Now Assist best practices for knowledge articles, and would love some thoughts. We've been looking at KB2823162 (Knowledge Article Authoring Best Practices for Now Assist in Virtual Age...
Hello All,I have a primary KB article we use daily.It consistently takes about 15 seconds to load.It gets edited quite a bit, we are up to version 181, updated at least weekly.Can having this many versions be why it takes so long?Its also referenced ...