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I'm trying to figure out a way to maintain Can Read access to a Knowledge Base for all end users (on the portal) but block all but a small group from contributing to the base using Can Contribute and a criteria. During my testing, I found out that en...
Hi there, I have enabled multiple article templates that will be used for a specific knowledge base.There are some knowledge bases that should only have the standard article template. on https://docs.servicenow.com/bundle/quebec-servicenow-platform/p...
Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...
How do I find/create/access a report that has all of our access groups and roles that has information about what access they have and where?
My team has run into a few cases where the Ownership Group of a published article is misassigned, and the true owner of the content can't edit the article/update the Ownership Group because they are not a member of the Ownership Group or a manager of...
When we type a URL into the KB article resolution, we don't have an issue. If we paste a URL into the KB article resolution, the link tries to open internally (in the same window) and won't display. The manually work around is to edit the article li...
I was wondering if everyone is aware or can confirm what I am about to say is correct: If you fail to add the criteria that Guest user account cannot read the knowledge base, you are at risk of external users accessing your internal knowledge by dire...
I have a table data which contains child knowledge category on it or the actual data items as structured as below:Category 1 -Category 1.1 -[item1,item2...] -Category 1.2 -[item1,item2...] -Category 1.2.1 -[item1,item2...] -Category 1.2....
I've been trying to come up with some KPI's for our Knowledge Articles, and I think Views Per Day would be useful for some of our articles. Is this something that can be calculated within ServiceNow? I've been exporting a list of articles and using E...
I'm trying to figure out why the View Log for a Knowledge Article and the view count differ. Not only are the number of views vastly different (and I understand that an author/ editor would have more views during the creation/ editing phases), but th...
Not sure if this is the right community section to post this in. We have topics on our main home page, with sub topics below. For example, under Hardware & Mobility we have Telephony, Peripherals, Hardware and Mobility. As I create sub topics for kno...
We would like to search our knowledge base for text found in the Keywords field of the article. We do not want the search to return results where the text is found in the article body, title, or any other field. Using the Keywords filter does not ach...
Is there a way to get the unique view count of a article?
Hi all, Our knowledge base is set up to have two approvals one by subject matter experts in the ownership group and the second by someone with a knowledge admin role. it would be useful for the knowledge manager to be able to retire articles (for dec...
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