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‎03-07-2023 09:02 AM
We grant permissions to our knowledge base to a number of different groups. However, I'd like only one particular group to have access to a couple of articles and restrict other groups from seeing them. Is that possible? (Creating a separate knowledge base for those few articles is not an option.)
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‎03-07-2023 07:25 PM
Yes, this is very easy to do. Simply create a group for these people. Then, add that group under the Can Read criteria to individual articles. Super easy. (We do this regularly to restrict articles to specific groups, such as HR agents or managers.)
Here is some product documentation that might help show how to do it:
This one is for Utah coming up: https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/knowledge-management/...
I hope this helps! Please mark helpful or the solution if you find it so. Thank you!
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‎05-05-2023 10:59 AM
Creating User Criteria records require the user_criteria_admin role as outlined in the product documentation: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/c...
This role is part of the roles granted by the knowledge_manager role, but not granted by the knowledge_admin role.
Hope this helps!
