Contextual Search on case to be added in work notes instead of additional comments

[Dx2work]

i am using Contextual Search on case for getting Knowledge article its is getting posted in Additional comments but i want some article should attach based on  Knowledge base category to be attached to work notes how can i achieve that  

[Musab Rasheed]

Hello,

That's not a good thing to do, Don't modify OOB behavior as it will make it skip during future upgrades

Regards

[Dx2work]

Hi Musab,

But we can add work notes instead of additional comments 

[Josh Schools]

This is what you are looking for: 

Property

Description

When attaching an article to an incident, copy the content into this field (glide.knowman.attach.fields)

When a user searches knowledge from a task form (such as an incident, problem, or change) and clicks the Attach to Task button for an article, the system copies the article number and content into the field specified in the Value column here. This field is generally a journal field such as Comments or Work notes. Use dot walking to copy the article content into related records. If a specified field does not exist, that field is ignored. If the property has no value, comments is used.

It is OOTB and will not break when you upgrade.