Different views of Knowledge Base categories and how to make both views 'group' categories.

[Lesley W]

Does anyone else have an issue where the portal knowledge base, looks different depending on how you get there?

Our KB search page looks like this (kb_search) - more modern and user friendly with search

But it also sometimes looks like this (kb_category) - looks older but tidier

The first one (kb_search) only shows the last category in the hierarchy.
Eg. If I have KB categories as follows (found here in the KB settings )
Category as 'knowledge base',
Subcategory as 'article'

Then only 'article' will show in the category filter.

Whereas in the second one (kb_category), the Category will show and group its subcategories underneath in a nice/neat list.

My question is:

1. how do I continue using the more modern looking kb_search page but keep the functionality of the categories neatly grouping together of the kb_category page?

2. why are both existing in the one instance - when they are so so different in style and functionality?

Thanks in advance.

[Lesley W · Accepted solution]

I got an answer to my query in https://community.servicenow.com/community?id=community_question&sys_id=a58f1d86dbf2ac50fb4ae15b8a961981&anchor=answer_1e657dd6dbbe6c50da1999ead39619ba from takazawa issei.

[Barry_W]

Thanks Lesley. 

One word of caution on the suggested solution. I experimented with both types of category listing (nested on/off) some time ago, and found when not using nested you may select multiple categories as part of your search, but when using nested you can only select one category at a time. This was one of the reasons I haven't implemented nested categories.

As I say, this was some time ago, so the functionality may have changed.

[Lesley W]

Thank you, BW.

I'll definitely weigh that up in the search functionality for my organisation.