How update a related article reference to the latest version after the related article has been modified and published

abrahams · ‎02-18-2021

We have been finding that if we make a change to an article that may be also included as a related list in another article, the refence doesn't change to the new version of that related article.

Example:

Article KB000001 has a related article KB000002.

Changes are made to KB000002 and then published.

The related article in KB000001 is still the old version of KB000002 and not the newly published version.

Would anyone know how to correct this so the KB article will show the most recent published related article?

abrahams · ‎03-12-2021

I placed a question on the HI and received this response:

As per the response on the following Community post, it's expected behavior that the Related Articles related list still has the Outdated versions:

https://community.servicenow.com/community?id=community_question&sys_id=e1fb7986db655b44fc5b7a9e0f96...

The post has a suggestion for a workaround which would be a customization.

View solution in original post

Tom Sienkiewicz · ‎02-18-2021

It does feel like something that should be considered OOTB. But perhaps it is not.

One thing you could do is have a script running based on e.g. article state becoming Published, find the record which is the older version, then look up all records with that old article in the kb_2_kb table and update the references with new version.

Sould be a pretty standard Glide Record business.

Lesley W · ‎02-18-2021

Are you referring to the UI?

When I look at the article in the UI view it has a version linked (eg. V1.0) but when I look at the related articles in the Portal view it links to the latest version (eg. V4.0).

When I look at the article in the UI Knowledge Base, I can't even see the related articles...

Jason Sturgeon · ‎02-19-2021

I believe the OP is referring to the way articles are related. The relationship between articles is version specific. The relationship is maintained in the platform UI.

The benefit is realized in the service portal.

Lesley W · ‎02-21-2021

Interesting. The related articles in my portal, link to the latest version regardless of which version was linked in the UI.