Hi I Have a reqirement , in Knowledgment article state is pending retirement,need to send approval email notification to the Manger,i wrote the business rule for that,but that was not working ,please help on this

[Techno Mint]

Hi I Have a requirement , in Knowledge Management , article state is pending retirement,need to send approval email notification to the Manager,i wrote the business rule for that,but that was not working ,please help on this

[dmathur09 · Accepted solution]

Hi Techno,

Can you remove line 4 code, the if condition and make the insert as checked in when to run section.

Let me know if that works for you

Regards,

Deepankar Mathur

[Techno Mint]

Hi Deepak ,

Thanks ,it's working, but i have 3 members in group ,if i impersonate with x it shows x name ,but i impersonate with y it shows x name like Hi xxx 

if this error is fixed my issues was closed ,help on this

[Techno Mint]

i am using the below Mail script

(function runMailScript( /* GlideRecord */ current, /* TemplatePrinter */ template,
/* Optional EmailOutbound */
email, /* Optional GlideRecord */ email_action,
/* Optional GlideRecord */
event) {

// Add your code here
var obj = new KBKnowledge().getNotificationObject(current);
var emailContent = {};
emailContent.templateContent =
"Hi " + obj.approver + ",<br/>" +
"<br/>" +
"<a href=" + obj.article_link + ">" + obj.number + "</a> is awaiting approval for retire.<br/>"+
"<br/>" +
"<b>Article Title</b>: " + obj.short_desc + "<br/>" +
"<br/>" +
"Please review the article and <a href=" + obj.approval_link + ">Approve/Reject</a> it<br/>" +
"<br/>";
email.setSubject(obj.number + " is awaiting approval.");
template.print(emailContent.templateContent);
})(current, template, email, email_action, event);

[dmathur09]

Hi Techno,

I would suggest to remove "Hi " + obj.approver + ",<br/>" +

Kindly use the OOB notification content and write Hi ${assigned_to} and then you can call the mail script. See if that works.

Regards,

Deepankar Mathur