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01-30-2024 03:05 AM
I am trying to get a report of knowledge articles without categories but whenever I put the condition 'Category is (empty)' it doesn't work, leaving it blank isn't working other.
Is there another way to do this?
Solved! Go to Solution.
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01-30-2024 03:26 AM
Hi @preenie1 ,
If you just run the report based on kb_knowledge table, and select "category (kb category) is empty?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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01-30-2024 04:42 AM
Hi @preenie1 ,
It's because you have chosen the operator "is" - you should chose the operator "is empty" instead.
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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01-30-2024 03:08 AM
Hi @preenie1
Please use kb_catgeory field.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-30-2024 04:20 AM
How did you get the 'Class is empty' bit?
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01-30-2024 04:30 AM
Hi @preenie1
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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01-30-2024 03:26 AM
Hi @preenie1 ,
If you just run the report based on kb_knowledge table, and select "category (kb category) is empty?
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/