How do I get a report of knowledge articles without categories?

preenie1
Tera Contributor

I am trying to get a report of knowledge articles without categories but whenever I put the condition 'Category is (empty)' it doesn't work, leaving it blank isn't working other.

Is there another way to do this? 

2 ACCEPTED SOLUTIONS

AndersBGS
Tera Patron
Tera Patron

Hi @preenie1 ,

 

If you just run the report based on kb_knowledge table, and select "category (kb category) is empty?

AndersBGS_0-1706613926717.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Hi @preenie1 ,

 

It's because you have chosen the operator "is" - you should chose the operator "is empty" instead.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

8 REPLIES 8

Screenshot 2024-01-30 at 12.19.37.png

 I have to enter some text when I try and do this, it doesnt give me the same options as you for some reason 

Hi @preenie1 ,

 

It's because you have chosen the operator "is" - you should chose the operator "is empty" instead.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

I did not see that at all thank you so much! Been at this for hours 😞 

Good to know issue has been resolved. if you feel okay, I also helped you to solve this issue, please accept my answer as solution too 🙂 

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