How do open a pdf file, in a KB articles, into a new tab?

[Vernon1]

How do open a pdf file, in a KB articles, into a new tab?

I've looked at the following post https://community.servicenow.com/community?id=community_article&sys_id=bd6c7bf7db0eb050b3c099ead396198f as a guide but everything I've tried the pdf downloads.

Below are screen shots of a KB article with an embedded link to the pdf and the settings on the embedded link.

Is there something else that needs to be done? Additionally, is there a system property so that all pdf files in KB articles open in a new tab?

Thanks.

[AnubhavRitolia · Accepted solution]

Hi Vernom,

From the Manage Attachment of your KB Article, click View and copy the URL from the Window you get.

Set that URL as your URL of the Link and try. I tried in my PDI and it worked.

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Vernon1]

Thanks. I wasn't doing that final step. On another note, is there a system property that can be set or will this have to be performed for each KB article with a pdf attachment?