How do you use your Knowledge Searches reports?

[Lesley W]

When I look into the Knowledge Searches report (from the Search Log) I find it really hard to make use/sense of it.

The results are partially spelled words and it seems each search gives at least 5 search logs each time.

Is there an easy way to get the 'popular searches' from this?

I've tried to do a report on 'This months top searches' but again it sometimes comes up with 2 letter 'words' where you cannot tell what the person might have been searching for.

Thanks in advance for your guidance.

[Lesley W · Accepted solution]

Hi All,

I got some explanation of the Final Search Term field on the Knowledge Search Log. See here:

Column/Data explanations of Knowledge Searches Log (ts_query_kb)

Hope it helps.

[Michael QCKM]

My Authors and I were just talking that it would be GREAT to have the Final Search Term field on the sp_log!!! We are looking there to see what users are searching/finding in the Service Portal, but with the typeahead on, we don't know the FINAL search.

[Michael QCKM]

Final Search Term was still not "really" answered.
In talking about it again, my Authors again stated that it would be GREAT to have the Final Search Term field on the sp_log!!! We are looking there to see what users are searching/finding in the Service Portal, but with the typeahead on, we don't know the FINAL search.