Hello, How can I add a field for Assignment Group to the knowledge creation form (as seen in the second screenshot in this article: https://blog.crossfuze.com/servicenow/how-to-create-effective-servicenow-knowledge-base-articles.) I don't see this fi...
Have you done any configurations with the existing TinyMCE editor to get additional options? Or, have you found another editing tool that you have enabled instead of TinyMCE and gotten better formatting options? Like many of you, we have long strug...
Our text editor for knowledge articles normally defaults to Verdana 9pt for paragraph text, but for some of our team members, it is Verdana 8pt. We cannot seem to figure out why or how to change this. The interesting part is that if the html in the a...
Re: Number of days (integer, default 30) used when summing article views (glide.knowman.view_age.days) I know I've asked this before, but it keeps coming up and it is NOT clear to me or anyone in my group. We need to understand the consequences of th...
Hi everyone,Can anyone let me the difference between 'Use count' field in 'kb_knowledge' table Vs 'Used' field in 'kb_use' table. I believe it gets updated whenever a knowledge article gets attached to any record like Incident.However, when I am chec...
I've poured over ServiceNow's certification paths for various topics but I did not see one aimed at Knowledge Management. I already have a KCS certificate (2024) and a technical writing one from UCLA Extension (2004). What I want to learn are ways im...
Hi, Known Error means several things in our environment: We have a Known Error Knowledge Base – the repository where the article is stored, articles in a particular Knowledge Base follow the workflow and visibility/access settings for that Knowledge ...
Hello Everyone, Please advise me on how to check who has "Instant Publish" option in Knowledge Management. we are in the process of limiting "Instant Publish" option to only certain associates. (Not everyone have this access by default.) This is alre...
I noticed recently that articles images when rendered via the Portal have shadows. When I looked at the web page using the developer tool in a browser, I found this. Is this familiar to anyone? Does anyone know a good place to have our SN developer...
I am trying to have ServiceNow do automated (possibly daily) exports or show a Knowledge base with categories (with links). My vision is to have Knowledge available in ServiceNow but can be accessed via SharePoint. I believe my team already has a way...
Probably a very low level question, but when you change who receives KB approval notifications, is that a customization or a configuration? Same question for what is in the actual email. I want to change those few things but have to tote the line fo...
Hi. First post, so please bear with me. I have been tasked with creating knowledge articles and so far, it's been great. The issue I'm running into is my article, upon creation, looks much different than what the end users see in the ServiceNow Porta...
Hi All! I have made changes to an existing knowledge article template field (the change is to the table properties, colour etc.) - I go to create a new knowledge article using the template, the sample text shows the changes - However, when I select ...
As an MSP, our operations teams use ITGlue today, to document our customers' IT infrastructure (among other things). We have a set of "flexible assets", which represent a templatized list of fields representing related objects. We define the fields r...
Has anyone had issue where you cannot find a specific knowledge article except by having it's exact article number? I have a knowledge article and it does not show any results through search unless I type the exact article number. The article is not ...