How to populate the Meta Data field in articles in Agent Workspace

[Eric24]

I added 2 screenshots to show what I mean. One is showing editing from the KB itself where we have the Mata Data field enabled and we can use it to increase search efficiency and the other one showing the article edited from Agent Workspace and it does not have this field enabled.

I have searched in ServiceNow documentation, Google, Youtube, etc. and could not find how to do that. Can someone help with this please?

[Keryn]

I don't have an answer for you. I just want to know how do you use the Resolution field at the bottom of your KBAs?  I don't have that field but maybe I should. 

[Eric24]

You can create a new template for articles and use html fields for description and resolution if you want to format your text.

Here is a help doc that you may find useful - https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/create-a-new-article-templates.html

[Eric24 · Accepted solution]

I figured it out for the Meta field. It has to be added to the form from Agent Workspace. We need to have the Workspace Admin role to do so. Unfortunately there is no help article on this in Product Article.

There is probably a better way to do this, but here is how I did it:

1. Open a new or saved article in Agent Workspace
2. Click on your profile icon on the top right corner
3. Select Configure Page and then Form Layout
4. Search for the Meta field and move it form the available column to the Selected column