Is there a way to generate a spreadsheet with a list of all knowledge articles for a particular knowledge base, including their Valid to dates?

Katy3
Kilo Contributor

Hello,

I manage my department's knowledge base. We currently have >250 knowledge articles, and it's easy to lose track of an article until it is expired and associates are no longer able to view it. Does the Reports module have the ability to generate a list of all knowledge articles belonging to a knowledge base as well as their Valid to dates? This would make it easier to keep track of what all is expiring soon.

Thanks!

3 REPLIES 3

AnirudhKumar
Mega Sage
Mega Sage

Yes it is possible.

You can do it with a Scheduled Report.

First create a normal report that displays the list of KB articles you need (use the report filter)

Then go to Reports -> Scheduled Reports and create a new record.

Tag your report here, choose the frequency when to send and Set Type as Excel and whom to send (use the Users field)

Pam Calvey
Mega Guru

This would be your filter if you need help setting up the report. I have mine set to pull articles with the valid to date 30 days out so there's time to update them. You can do something similar with valid to date 30 days in the past, to see if you missed any. 

find_real_file.png

 

Katy3
Kilo Contributor

This is exactly what I was looking for, thank you!