Is there any way to set Defaults on the Article Body Text Editor

[Frank Buttafarr]

Hey y'all

I am currently trying to seek out ways to enforce a formatting guide across our articles. One thing that came to mind was setting the defaults to the text editor fields (like setting the font to always be Arial for example). Has anyone successfully edited the defaults of the text editor or has anyone had experience with enforcing a formatting guide within the software so there isn't as much manual editing for the user. 

Appreciate any advice for yall in advance. 

Thanks, 

Frank Buttafarro

[Ian Mildon · Accepted solution]

I've set a default font size for Knowledge articles by updating the Configure Dictionary settings for the "Article Body"

I set the default value to

<p style="font-size: 10pt;"></p>

Doing something similar you should be able to add style elements for font type and color

[SusanWinKY]

We've done the same thing. You might also want to add styling for <li> as those do not get inserted with a <p> nested inside them. So we end up with something like this... 🙂

[Frank Buttafarr]

Thanks y'all. We will definitely give this a try. 

[Andreas Jansson]

We have an Idea for this, please vote for it

View Idea Page - ServiceNow Community

We are using the above suggestion for now but have a need to apply standard formatting across all pre-sets as well.